Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley

机译：基于乘客体验调查的基于乘客体验调查影响乘坐公共铁路运行涨幅的服务属性

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This paper outlined the role played by public transport provider to meet the demand of societal benefits. This paper reviewed the passenger's demographic profile, quality of service in the rail operation that influences passenger's satisfaction and also the most top nine (9) service attributes influencing declining ridership of public rail operation based on passenger experience survey using the Relative Index of Inequality (RII). A better understanding of customer's satisfaction towards the rail operation is a value-added for a public transport provider as well as to maintain a high standard of quality in service and promote public transport as a preferred choice for the citizens.

机译：本文概述了公共交通提供者符合符合社会福利的需求的作用。本文综述了乘客人口统计概况，铁路运行质量，影响乘客满意，也是利用相对不平等指数的基于乘客体验调查，影响乘客的满意度，也是影响乘坐公共铁路运行涨幅的九（9）个服务属性（RII ）。更好地了解客户对铁路运营的满意度是公共交通提供商的增值，以及维持服务高标准的服务，并促进公共交通作为公民的首选。

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《Advances in Civil Engineering and Science Technology》|2018年|various paging|共5页
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E. A. Azmi; F. N. Mohd Nusa; A. K. Rahmat;
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中图分类土力学、地基基础工程;
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4. Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley [C] . E. A. Azmi, F. N. Mohd Nusa, A. K. Rahmat Advances in Civil Engineering and Science Technology . 2018

机译：基于乘客体验调查的基于乘客体验调查影响乘坐公共铁路运行涨幅的服务属性
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7. Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley [O] . E. A. Azmi, F. N. Mohd Nusa, A. K. Rahmat 2018

机译：基于乘客体验调查的基于乘客体验调查影响乘坐公共铁路运行涨幅的服务属性

Service attributes influencing declining ridership of public rail operation based on passenger experience survey in Klang Valley

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