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首页> 外文会议>Construction Research Congress >Emotional Labor and Job Burnout of the Construction Project Managers: The Mediating Effect of Work-to-Family Conflict
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Emotional Labor and Job Burnout of the Construction Project Managers: The Mediating Effect of Work-to-Family Conflict

机译：建筑项目经理的情感劳动力和职业倦怠：介绍劳动 - 家庭冲突的介面

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Construction project managers (CPMs) experience a great deal of stress and encounter the problem of job burnout. Job burnout of CPMs has been proved to cause health problems, turnover intention, and low job performance. Previous studies have focused on the relationship between task stressors and job burnout of CPMs. While the interpersonal stress also influences the job burnout. CPMs need to conduct emotional labor (surface acting) when have interpersonal interaction with stakeholders and team members. The emotional labor may influence the work-to-family conflict of CPMs and lead to job burnout. Therefore, this study aims to explore how surface acting and work-to-family conflict influence job burnout of CPMs. Data collected from 163 CPMs in China were analyzed by partial-least squares structural equation modeling (PLS-SEM) to verify the theoretical hypotheses. The results suggest that both surface acting and work-to-family conflict have positive effects on job burnout. Besides, the work-to-family conflict mediates the relationship between surface acting and job burnout. This study extends emotional labor in the project context and explores the mediating effect of work-to-family conflict between emotional labor and job burnout of CPMs. This study also provides some practice suggestions on decreasing job burnout of CPMs.
机译：建设项目经理（CPMS）经历了大量的压力并遇到职业倦怠问题。 CPMS的职业倦怠已被证明导致健康问题，营业额和低工作业绩。以前的研究侧重于任务压力源与CPM的职业倦怠之间的关系。虽然人际压力也会影响职业倦怠。当与利益相关者和团队成员有人际交往时，CPMS需要进行情绪劳动（表面代理）。情绪劳动可能会影响CPM的营造性与家庭冲突，导致职业倦怠。因此，本研究旨在探讨如何对CPM的工作倦怠的表面代理和家庭冲突。从中国的163个CPMS收集的数据被部分最小二乘结构方程式建模（PLS-SEM）分析，以验证理论假设。结果表明，表面代理和家庭冲突都对职业倦怠产生了积极影响。此外，重新介绍了家庭冲突，调解了表面代理和职业倦怠之间的关系。本研究延长了项目背景中的情绪劳动力，探讨了康复情绪劳动和职业倦怠之间的营对家庭冲突的调解效果。本研究还提供了一些关于降低占CPM职业倦怠的练习建议。

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