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Analysis of End-user Satisfaction of Zoom Application for Online Lectures

机译：在线讲座的最终用户满意度分析

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摘要

Zoom is one of application to communicate via audio and visual. It can be downloaded for free from Google Play Store and is widely used for academic purposes during pandemic COVID-19. Zoom makes it easier for both student and lecturer to do online learning via teleconference. However, some of students not only using zoom but also using google meet, Microsoft team, etc. Therefore, for this research we need to know the end user satisfaction that focus on zoom users. This research has aim to analyze end-user satisfaction of Zoom using Unified Theory of Acceptance and Use of Technology (UTAUT) and End User Computing Satisfaction (EUCS) methods. Both of methods is popular for analyzing end user satisfaction. The sampling technique using simple random sampling with the number of respondents are 97 from Universitas Amikom Purwokerto students. The data processing is using SPSS version 25. The results show that all variables of UTAUT which are Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions are influences to student’s satisfaction. Meanwhile, the EUCS variables which influences the student’s satisfaction are only accuracy and timeliness variables. In addition, the variable that has no effect are Content, Format, and Ease of Use. Overall, the UTAUT method is better than EUCS method based on three criterions which are number of variables which have influences to user satisfaction, the average of satisfaction percentage, and R-square value.
机译：缩放是通过音频和视觉进行通信的应用程序之一。它可以免费下载Google Play商店，并且在大流行Covid-19期间广泛用于学术目的。缩放使学生和讲师更容易通过电话会议进行在线学习。但是，一些学生不仅使用ZOOM而且使用Google相遇，Microsoft团队等，因此，对于这项研究，我们需要了解焦点Zoom用户的最终用户满意度。本研究旨在使用统一的接受和使用技术（UTAUT）和最终用户计算满意度（EUCS）方法来分析ZOOM的最终用户满意度。两种方法都是分析最终用户满意度的流行。使用简单随机抽样的采样技术与受访者的数量是97 Universitas Amikom Purwokerto学生。数据处理正在使用SPSS版本25.结果表明，utaut的所有变量是性能期望，努力期望，社会影响和促进条件的影响是对学生满意的影响。同时，影响学生满意度的EUC变量只是准确性和及时性变量。此外，没有效果的变量是内容，格式和易用性。总的来说，utaut方法基于基于三个标准的eucs方法，这是对用户满意度影响的变量的数量，满意度百分比的平均值和r-square值。

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