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首页> 外文会议>International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices;International Conference on Human Factors and Ergonomics in Healthcare >Research on the Design of Medical Self-service Terminal for the Elderly
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Research on the Design of Medical Self-service Terminal for the Elderly

机译：老年医疗自助服务终端设计研究

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摘要

As an effective tool to alleviate the phenomenon of hospital queuing, the medical self-service terminal is used by the majority of hospitals. Due to the decline of physical function and learning ability, the elderly people have the psychological exclusion of new technology, and generally have difficulties in the use of medical self-service terminals. To raise the utilization rate of medical self-service terminals among elderly patients, this study analyzed the obstacles of elderly people using medical self-service terminals through field observation of elderly people's operation behaviors in different hospitals. This paper discusses the design of the medical self-service terminal for the elderly from four aspects: humanized design of hardware, interface visibility, operation process, and operation feedback. This paper proposes an improved method to make the operation process of medical self-service terminal more convenient, ameliorate the fault tolerance rate, and make the interface conform to the cognitive characteristics of the elderly. At the same time, humanistic care should be added to meet the emotional needs of the elderly. The research results can ameliorate the design of the medical self-service terminal, raise the utilization rate of the elderly so that the elderly can also enjoy the convenience of self-service.
机译：作为缓解医院排队现象的有效工具，医疗自助服务终端被大多数医院使用。由于物理功能和学习能力的下降，老年人具有新技术的心理排除，并且在使用医疗自助服务终端时通常具有困难。为了提高老年患者中医疗自助服务终端的利用率，本研究通过在不同医院的老年人的经营行为的田间观察来分析老年人使用医疗自助终端的障碍。本文从四个方面讨论了老年人医疗自助服务终端的设计：人性化设计的硬件设计，接口可见性，操作过程和操作反馈。本文提出了一种改进的方法，使医疗自助服务终端的操作过程更方便，改善了容错率，使界面符合老年人的认知特性。与此同时，应添加人文护理以满足老年人的情感需求。研究结果可以改善医疗自助服务终端的设计，提高老年人的利用率，使老人也可以享受自助服务的便利性。

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