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Service Design: Thinking Experiences for Playing an Active Role in Society

机译:服务设计:在社会中发挥积极作用的思考经验

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Reflecting on a safe and autonomous home life for the elderly does not necessarily and exclusively apply to building products and the technology of specific products such as independent life support strategies, but also to service design. The core of service design is understanding the needs and motivations of consumer behaviour in order to provide simple and functional experiences that go beyond the use of products but lead to the psycho-physical well-being of the users. The focus is on that range of people, constantly on the rise thanks to the advancement of medicine, who enter old age without any particular illness, but are affected by loneliness and sense of uselessness for society. This paper intends to draw a mapping of services oriented towards co-design processes that include weak users in social dynamics and focus on their role as essential, active citizen still able to play an important role in society.
机译:反思老年人的安全和自主家庭生活并不一定和专门适用于建筑产品和特定产品的技术,如独立的生活支持策略,也可以提供服务设计。服务设计的核心是理解消费者行为的需求和动机,以提供超出产品的简单和功能体验,而是导致用户的心理健康福祉。由于医学的进步,在没有任何特定疾病的情况下进入老年的进步,焦点是在那种人的上涨上,而不是任何特定疾病,而是受到社会孤独和无用感的影响。本文旨在绘制朝向共同设计过程的服务映射,包括社会动态的弱者,并专注于他们的角色,活跃的公民仍然能够在社会中发挥重要作用。

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