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Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design

机译：不同目的的不同聊天禁令：迈向聊天聊天设计的类型学

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Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. The typology dimensions address key characteristics that differentiate current chatbots: the duration of the user's relation with the chatbot (short-term and long-term), and the locus of control for user's interaction with the chatbot (user-driven and chatbot-driven). To explore the usefulness of the typology, we present four example chatbot purposes for which the typology may support analysis of high-level chatbot interaction design. Furthermore, we analyse a sample of 57 chatbots according to the typology dimensions. The relevance and application of the typology for developers and service providers are discussed.
机译：Chatbots正在成为交互式系统。但是，我们缺乏关于如何对聊天聊天进行分类以及如何在聊天交互设计分析中携带这些分类的了解。在此研讨会论文中，我们提出了聊天标签的类型，以支持此类分类和分析。类型化尺寸地址差异化当前Chatbots的关键特性：用户与Chatbot（短期和长期）的关系的持续时间，以及用户与Chatbot的交互的控制轨迹（用户驱动和聊天驱动） 。为了探讨类型学的有用性，我们提供了四个示例Chatbot目的，其中Typology可能支持高级Chatbot交互设计的分析。此外，根据类型的尺寸，我们分析了57个聊天斑点的样本。讨论了开发人员和服务提供商的类型学的相关性和应用。

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