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Collaboration networks in a public service model: Dimensions of effectiveness in theory and in practice

机译：公共服务模型中的协作网络：理论与实践中有效的维度

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摘要

We present both researcher and practitioner responses to the results of a 2007 research study originally designed to apply social network theory to the Neighborhood Integrated Service Teams (NIST). The municipal government for the City of Vancouver, British Columbia, Canada designed and implemented the model in 1995 to strengthen community partnerships by connecting city services to the neighborhoods. They defined program effectiveness in terms of reduced citizen problems, with more than a 60% decrease of complaints to City Council by citizens since inception. Social network analysis mapped the relationships of network members and social network theory was applied to the results. Sociograms represent the interactions across and within the networks. The results and analysis demonstrated the pattern of information flows and the behavior of collaboration across the networks. These results were presented to the full NIST membership, NIST coordinator and City Manager for feedback. The research results demonstrate that collaboration network effectiveness extends beyond the realization of one organizational goal, encompassing contextual benefits unrecognized without an examination of the information environment. The combination of researcher and practitioner perspectives provides a more complete view of the information environments within collaboration networks and informs a broader consideration of network effectiveness dimensions.
机译：我们展示了研究人员和从业者对2007年研究研究的结果，最初旨在将社会网络理论应用于邻里综合服务团队（NIST）。加拿大不列颠哥伦比亚省温哥华市的市政府在1995年设计并实施了该模式，通过将城市服务与社区联系在一起，加强社区伙伴关系。他们在减少的公民问题方面确定了计划效益，自成立以来，公民对市议会的投诉减少超过60％以上。社交网络分析映射了网络成员的关系和社会网络理论的关系应用于结果。社会图表代表网络中和内部的互动。结果和分析展示了信息流模式和网络上协作的行为。这些结果呈现给全部NIST会员，NIST协调员和城市经理进行反馈。研究结果表明，合作网络效果超出了一个组织目标的实现，包括未经审查信息环境的情况下无法识别的上下文益处。研究人员和从业者的角度的组合在协作网络中提供了更完整的信息环境，并告知了更广泛的网络效率维度的考虑。

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