A Study of the ERP System Service Quality:Relationship between System Satisfaction and Job Satisfaction

机译：ERP系统服务质量研究：系统满意度与工作满意度的关系

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This Study attempts to measure service quality of ERP system by using KS-SQI(korea standard-service quality index).We analyzed the relationship among service quality,system satisfaction,and job satisfaction under the circumstance of ERP system operation.Of the seven variables of KS-SQI,accessibility,reliability,prime service are found to influence service quality of ERP system.We also found service quality of ERP system affects system satisfaction,and system satisfaction influence job satisfaction of user group.

机译：本研究试图通过韩国标准服务质量指数（KS-SQI）来衡量ERP系统的服务质量。分析了ERP系统运行情况下服务质量，系统满意度和工作满意度之间的关系。发现KS-SQI的优劣，可访问性，可靠性，优质服务会影响ERP系统的服务质量。我们还发现ERP系统的服务质量会影响系统满意度，而系统满意度会影响用户群体的工作满意度。

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来源
《PAN-PACIFIC CONFERENCE XXVI（“战略创新、协作融合”泛太平洋管理学会第26届年会）》|2009年|464-466|共3页
会议地点 Shenzhen(CN)
作者
LeeJaejung; YunKwangun; ZhangRuidong; KimChangkwan;
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作者单位

Pukyong National University;

Pukyong National University;

University of Wisconsin,Eau-Claire;

SUG co.Ltd.;

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原文格式 PDF
正文语种 eng
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A Study of the ERP System Service Quality:Relationship between System Satisfaction and Job Satisfaction

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