Data analytics for improving public service delivery

机译：数据分析以改善公共服务交付

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The Rwanda Development Board has been responsible for the digitization of public institutions for the last 5 years, getting mixed responses from public servants. Users are not against digitization in itself but rather report that current tools are unwieldy. This research is about introducing a user centered model, based on analysis of user surveys in addition to machine generated data from the systems. We use algorithms to predict the effect of design modifications, leading to products which are more appealing to users.

机译：卢旺达发展委员会在过去五年中一直负责公共机构的数字化，得到了公务员的不同回应。用户本身并不反对数字化，而是报告说当前的工具笨拙。这项研究是关于引入以用户为中心的模型，该模型基于对用户调查的分析以及系统中机器生成的数据。我们使用算法来预测设计修改的效果，从而使产品对用户更具吸引力。

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来源
《Proceedings of 4th IEEE International Conference on Applied System Invention》|2018年|778-781|共4页
会议地点 Chiba(JP)
作者
Maryse Bonhomme; Markon Sandor; Yoshida Chika;
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作者单位

Kobe Institute of Computing (KIC) Graduate School of Information Technology Kobe City, Hyogo Prefecture, Japan;

Kobe Institute of Computing (KIC) Graduate School of Information Technology Kobe City, Hyogo Prefecture, Japan;

Kobe Institute of Computing (KIC) Graduate School of Information Technology Kobe City, Hyogo Prefecture, Japan;

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会议组织
原文格式 PDF
正文语种 eng
中图分类
关键词
Software; Training; Time factors; User interfaces; Data analysis; Regression analysis; Customer satisfaction;

机译：软件;培训;时间因素;用户界面;数据分析;回归分析;客户满意度;;

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Data analytics for improving public service delivery

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