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Intelligent help in a one-shot dialog

机译:一键式对话框中的智能帮助

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摘要

A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in "one-shot". The types of questions users ask and the advisory strategies employed for imcomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.

机译:

分析了通过电子邮件进行的150个交互的数据库。该数据库已被构建为用户和顾问的在线工具,但交互也可以被视为建模智能帮助对话框,在该对话框中,构成查询和提供响应的操作均“一次性完成”。描述了用户提出的问题类型以及不进行后续询问而用于不完整查询的咨询策略。目的是了解这种新的在线咨询工具及其作为一次性智能帮助对话框模型的含义。

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