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Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems

机译：WfMC案例管理奖评选：功能，知识工作者，系统

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摘要

In recent years, many production case management (PCM) and adaptive case management (ACM) systems have been introduced into the daily workflow of knowledge workers. In many research papers and case studies, the claims about the nature and requirements of knowledge work in general seem to vary. While choosing or creating a case management (CM) solution, typically one has the target knowledge workers and their domain-specific requirements in mind. But knowledge work shows a huge variety of modes of operation, complexity, and collaboration. We want to increase transparency on which features are covered by well-known and award-winning systems for different types of knowledge workers and different classes of systems. This may not unveil gaps between requirements and offered solutions, but it can uncover differences in solutions for varying user bases. We performed a literature review of 48 winners of the WfMC Awards for Excellence in Case Management from 2011 to 2016 and analyzed case studies in regard to targeted knowledge workers, advertised features, and type of system. Different types of knowledge workers showed a different bias on certain system types and features in regard to collaboration and variability of processes.
机译：近年来，许多生产案例管理（PCM）和自适应案例管理（ACM）系统已被引入知识工作者的日常工作流程中。在许多研究论文和案例研究中，关于知识工作的性质和要求的主张总体上似乎有所不同。在选择或创建案例管理（CM）解决方案时，通常会考虑目标知识工作者及其特定领域的需求。但是知识工作显示出各种各样的操作模式，复杂性和协作方式。我们希望提高透明度，使知名和屡获殊荣的系统涵盖不同类型的知识工作者和系统类别的功能。这可能不会揭露需求与提供的解决方案之间的差距，但是可以发现针对不同用户群的解决方案之间的差异。我们对2011年至2016年WfMC案例管理卓越奖的48位获奖者进行了文献综述，并分析了针对目标知识工作者，广告功能和系统类型的案例研究。在协作和过程可变性方面，不同类型的知识工作者对某些系统类型和功能表现出不同的偏见。

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