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Customer orientation as a driving force to build innovative networks in security business

机译：以客户为导向是建立安全业务创新网络的动力

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This paper describes the Finnish security business sector through the lens of market and customer orientation. Security business field has been considered as a very potential business area. Moreover, security features are playing some kind of a role in all businesses, among both traditional security and safety providers and other industries that have security only as a perspective. As the security sector and its operational environment change, companies within the business field need to be able to follow and understand the changes, and in order to be competitive, act on them. The study is based on the empirical data gathered in one-year research project. Among the participants and interviewees were persons from various associations, governmental organisations, research sector and companies, all associated with the security industry. The aim of the study is to look into on-going market trends and future customer needs within the Finnish private security sector, and to explore how the sector is prepared to answer to these new customer needs. Moreover, the study aims to find out how the customer needs could be answered better. Results point to the need for different kinds of logistical security and safety solutions, home security and safety solutions, solutions for the protection of environment and infrastructure, solutions relating to health care, and data security and protection. More generally, a need for more comprehensive security solutions was discovered. The findings suggest that in order to answer to the customer needs of the security business sector, new security networks are needed.
机译：本文通过市场和客户导向的角度描述了芬兰安全行业。安全业务领域被认为是非常有潜力的业务领域。此外，在传统的安全和安全提供者以及其他仅以安全性为视角的行业中，安全功能在所有企业中都扮演着某种角色。随着安全部门及其运营环境的变化，业务领域内的公司需要能够跟踪并了解这些变化，并且为了具有竞争力，应采取行动。该研究基于一年研究项目中收集的经验数据。参加者和受访者包括来自与安全行业相关的各种协会，政府组织，研究部门和公司的人员。该研究的目的是研究芬兰私人安全部门内的持续市场趋势和未来客户需求，并探索该部门如何准备应对这些新的客户需求。此外，该研究旨在找出如何更好地满足客户需求。结果表明需要各种后勤安全解决方案，家庭安全解决方案，用于保护环境和基础设施的解决方案，与医疗保健有关的解决方案以及数据安全和保护。更普遍地，发现了对更全面的安全解决方案的需求。调查结果表明，为了满足安全业务部门的客户需求，需要新的安全网络。

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