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Towards Model-Based Support for Managing Organizational Transformation

机译：寻求基于模型的管理组织转型支持

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摘要

In an increasingly connected and dynamic world, most organizations are continuously evolving their business objectives, processes and operations through ongoing transformation and renewal, while their external environment is changing simultaneously. In such a setting, it is imperative for organizations to continuously monitor their performance and adjust when there is a need. The technology that delivers this monitoring capability is called Business Intelligence (BI), and over the years it has come to play a central role in business operations and governance. Unfortunately, there is a huge cognitive gap between the strategic business level view of goals, processes, and performance on one hand, and the technological/implementation view of databases, networks, and computational processing offered by BI tools on the other. In this paper, we present a model-based framework for bridging this cognitive gap and demonstrate its usefulness through a case study involving organizational transformation. The business view is modeled in terms of the Business Intelligence Model (BIM), while the data collection and reporting infrastructure is expressed in terms of the Conceptual Integration Model (CIM). The case study involves a hospital implementing a strategic initiative to reduce antibiotic resistant infections.
机译：在一个日益连接和不断变化的世界中，大多数组织通过不断的转型和更新不断发展其业务目标，流程和运营，而外部环境也在不断变化。在这种情况下，组织必须持续监控其绩效并在需要时进行调整。提供此监视功能的技术称为商业智能（BI），多年来，它已在业务运营和治理中发挥核心作用。不幸的是，一方面，目标，流程和绩效的战略业务级别视图与另一方面，BI工具提供的数据库，网络和计算处理的技术/实现视图之间存在巨大的认知鸿沟。在本文中，我们提出了一个基于模型的框架来弥合这种认知鸿沟，并通过涉及组织变革的案例研究证明了其有用性。业务视图是根据业务智能模型（BIM）建模的，而数据收集和报告基础结构是根据概念集成模型（CIM）表示的。该案例研究涉及一家医院，该医院正在实施一项战略举措以减少抗生素耐药性感染。

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