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Effects of IT sourcing policy change on job satisfaction of state government IT employees.

机译：IT采购政策变更对州政府IT员工的工作满意度的影响。

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摘要

The issue addressed in this study was whether the change in IT sourcing policy from outsourcing to insourcing affected state government IT employee perceptions of job satisfaction. The key strategic issue in state government sourcing policies is whether the government can deliver maintainable and enhanced services to the public by performing information technology (IT) activities at a lower cost, on time, and with consistent, comparable quality. Job dissatisfaction among government employees can diminish the ability of a state agency to provide adequate services. This quantitative and descriptive study used the Minnesota Satisfaction Questionnaire (MSQ) short form, which was posted on the Web, to collect data from a sample of State of Illinois IT workers. The sample consisted of those who worked during the implementation of outsourcing and continued working during insourcing. The 24 questions on the MSQ addressed perceptions of job satisfaction during both policy phases. The study used inferential statistics using paired t tests to determine differences in perceptions of satisfaction and descriptive statistics to investigate whether answers to each question differed in satisfaction under insourcing and outsourcing. The data analysis revealed no differences in perceptions of satisfaction during outsourcing or insourcing. The study should provide information about sourcing policies for governmental general managers and strategists to balance efficiency, market demand, and the voices of their employees in any decision to outsource or insource service delivery to the public. The results may also contribute to increased understanding of the impact of sourcing on job satisfaction in governmental agencies.
机译：这项研究解决的问题是，从外包到外包的IT采购政策变化是否会影响州政府IT员工对工作满意度的看法。州政府采购政策中的关键战略问题是，政府是否可以通过以较低的成本，及时的时间并以一致的，可比的质量执行信息技术（IT）活动，从而向公众提供可维护和增强的服务。政府雇员对工作的不满会削弱国家机构提供适当服务的能力。这项定量和描述性研究使用了明尼苏达州满意度调查表（MSQ）的简短形式，该形式已发布在Web上，以从伊利诺伊州IT工作者样本中收集数据。样本包括在实施外包过程中工作并在外包过程中继续工作的人员。关于MSQ的24个问题解决了两个政策阶段对工作满意度的看法。这项研究使用配对t检验的推论统计学来确定满意度的看法，而描述性统计学则研究在包容和外包下每个问题的答案在满意度上是否不同。数据分析显示，外包或内包过程中对满意度的看法没有差异。该研究应为政府总经理和战略家提供有关采购政策的信息，以平衡效率，市场需求以及在将服务外包或外包给公众的任何决策中雇员的声音。结果也可能有助于加深对政府机构采购对工作满意度影响的理解。

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  • 作者

    Refai, Nabil.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Business Administration Management.;Political Science Public Administration.;Sociology Industrial and Labor Relations.
  • 学位 Ph.D.
  • 年度 2007
  • 页码 138 p.
  • 总页数 138
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;社会学;政治理论;
  • 关键词

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