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The impact of job stress and job burnout on the job satisfaction of rehabilitation and counseling professionals.

机译:工作压力和工作倦怠对康复和咨询专业人员的工作满意度的影响。

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High levels of job stress and turnover for rehabilitation and counseling professionals (RCPs) have been increasingly important issues in the rehabilitation profession. This correlational study investigated the relationship between job stress and burnout levels and determined the predictors of job satisfaction. The study was intended to increase the understanding of pertinent factors affecting job stress, burnout, and job satisfaction among RCPs. The American Counseling Association (ACA) supplied a mailing list of 350 members employed in rehabilitation programs or agencies. They were sent the Job Stress Survey, the Maslach Burnout Inventory (MBI), the Job Satisfaction Survey, and a questionnaire on demographics and job characteristics. Responses were received from 128, including a wide range of demographics, employment settings, etc. The sample reported more job stress but generally higher levels of job satisfaction than comparable group norms. On the MBI's Emotional Exhaustion (EE) subscale, the sample was higher than the MBI norms from social workers and much higher than mental health workers. However, the RCPs were lower on Depersonalization and higher on Personal Accomplishment than the other groups. It was hypothesized that job stress and burnout would be positively related; this was true for the EE component of burnout (r = .60, p .001 with the overall Job Stress Index). It was also predicted that burnout would be a stronger (inverse) predictor of job satisfaction than stress and the strongest predictor overall. Both were strongly supported in terms of EE burnout. Finally, it had been hypothesized that the strongest demographic or job predictors of job satisfaction would be hours worked per week and professional tenure, but this was not supported. Only two of these variables were significantly related to job satisfaction: salary range (r = .28, p .01) and caseload size (r = .25, p .05). Results were discussed in terms of the importance of emotional exhaustion to job stress and satisfaction among RCPs.
机译:康复和咨询专业人员(RCP)的高工作压力和离职率已成为康复专业中越来越重要的问题。这项相关研究调查了工作压力与倦怠水平之间的关系,并确定了工作满意度的预测指标。这项研究旨在增进对RCP中影响工作压力,倦怠和工作满意度的相关因素的理解。美国咨询协会(ACA)提供了一份由康复计划或机构雇用的350名成员的邮件列表。向他们发送了工作压力调查,Maslach倦怠量表(MBI),工作满意度调查以及有关人口统计和工作特征的问卷。收到来自128个国家的答复,包括广泛的人口统计数据,就业环境等。该样本报告的工作压力更大,但工作满意度通常高于可比较的团体标准。在MBI的情绪衰竭(EE)分量表上,样本高于社会工作者的MBI规范,且远高于精神卫生工作者。但是,RCP在人格解体方面较低,而在个人素养方面则较高。据推测,工作压力和职业倦怠是正相关的。对于倦怠的EE成分,这是正确的(r = .60,在总体工作压力指数下,p <.001)。还可以预测,倦怠将比压力和整体上最强的预测力更强(相反)。 EE倦怠方面都得到了大力支持。最后,有人假设,工作满意度最强的人口统计学或职业预测因素是每周工作小时和专业职位,但这不受支持。这些变量中只有两个与工作满意度显着相关:薪资范围(r = .28,p <.01)和案件数量(r = .25,p <.05)。就情绪疲惫对RCP的工作压力和满意度的重要性进行了讨论。

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