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Information culture of support staff in municipal government and implications for managerial decision-making.

机译：市政府支持人员的信息文化及其对管理决策的影响。

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How is the decision-making function at one hierarchical level affected by the manner in which information is obtained, exchanged, and transferred at another hierarchical level in an organization? The research seeks to answer that question by an exploratory study of the information culture of support staff in municipal government offices and the relationship of that culture to managerial decision-making.; The study assumes that (1) institutionalism affects the actions of both support staff and managers, (2) that support staff are affected by roles, power and authority and that they may exercise power and authority themselves, and (3) that this exercise of power may manifest itself in the way that support staff transfers, or does not transfer, information to the managers they. It also assumes that support staff create their own network of information sources that may be unknown to management.; The context of the study, municipal government, is important due to the growing importance of 'New Public Management,' in which managers in public administration are asked to make different types, and riskier, decisions, than previously. Managers work closely with their support staff and are dependent upon them for the information they receive to make these decisions, and yet, the information behavior of support staff, and their contribution to the organization's knowledge base, is generally unappreciated.; Data is analyzed using Cognitive Work Analysis (CWA). Developed from a human factors perspective, in which systems are designed according to the actor's goals, priorities, and work environment, CWA is a qualitative framework for designing systems and services to help workers cope with new information needs as they arise. The study is meant to inform researchers in human information behavior, management, and knowledge management system designers.
机译：组织中另一层级的信息获取，交换和传递方式如何影响一个层级的决策功能？该研究试图通过探索性研究市政政府支持人员的信息文化以及该文化与管理决策之间的关系来回答这个问题。该研究假设（1）制度主义影响支持人员和经理的行为；（2）支持人员受到角色，权力和权威的影响，并且他们可以自己行使权力和权威；（3）这种行使权力可能以支持人员向他们的经理转让或不转让信息的方式体现出来。它还假定支持人员创建他们自己的信息源网络，这对于管理层可能是未知的。由于“新公共管理”的重要性日益提高，市政政府的研究非常重要。在新公共管理中，要求公共行政管理人员做出与以往不同的类型和风险决策。经理与他们的支持人员紧密合作，并依赖他们获取做出这些决定所需的信息，但是，支持人员的信息行为以及他们对组织知识库的贡献通常是不被接受的。使用认知工作分析（CWA）分析数据。 CWA是从人为因素角度开发的，其中根据参与者的目标，优先级和工作环境来设计系统，CWA是用于设计系统和服务的质性框架，以帮助工人应对新的信息需求。该研究旨在为研究人员提供有关人类信息行为，管理和知识管理系统设计人员的信息。

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