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The physical community college library: A single institution study of the relationship between user satisfaction and library use.

机译:体育社区大学图书馆:用户满意度与图书馆使用之间关系的单一机构研究。

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摘要

As an increasing number of library resources that support community colleges become available electronically and can be accessed without having to come to a physical location, the need for the continued maintenance of the physical space of the library has come into question. Community college administrators require data about use of the library as place to inform their decision making regarding the provision of fiscal resources towards the maintenance of the physical space of the library.; The purpose of this study was to explore user satisfaction as a possible motivation for use of the physical space of the community college library. The study utilized an online library user satisfaction questionnaire called LibQUAL+ to determine user satisfaction in the area of service quality and to collect data about use of the physical library. An evaluation was made of the linear relationship between user satisfaction and physical library use, using a Pearson's Product Moment Correlation Coefficient statistical analysis.; The results of the analysis indicated statistical significance ( p.01) and a very low positive correlation (r=.35) between satisfaction and library use. The overall satisfaction mean of the participants was high (7.19 out of 9) and use of the physical library by the participants was high (over 92% of participants indicated using the physical library). The research hypothesis was accepted; however its practical significance is questionable.
机译:随着越来越多的支持社区大学的图书馆资源可以通过电子方式获得,并且无需访问物理位置​​就可以访问,因此对图书馆的物理空间进行持续维护的需求已引起人们的质疑。社区学院管理人员需要有关使用图书馆的数据,以告知他们有关提供财政资源以维护图书馆的物理空间的决策。这项研究的目的是探索用户满意度,作为使用社区大学图书馆物理空间的一种可能动机。这项研究利用名为LibQUAL +的在线图书馆用户满意度调查表来确定服务质量方面的用户满意度,并收集有关物理图书馆使用情况的数据。使用皮尔逊产品矩相关系数统计分析,评估了用户满意度与物理图书馆使用之间的线性关系。分析结果表明满意度和图书馆使用之间具有统计学意义(p <.01)和极低的正相关性(r = .35)。参与者的总体满意度平均值很高(9分之9),并且参与者对物理图书馆的使用率很高(超过92%的参与者表示使用了物理图书馆)。研究假设被接受;但是其实际意义值得怀疑。

著录项

  • 作者

    Lovato-Gassman, Barbara.;

  • 作者单位

    New Mexico State University.;

  • 授予单位 New Mexico State University.;
  • 学科 Education Community College.; Library Science.
  • 学位 Ed.D.
  • 年度 2007
  • 页码 98 p.
  • 总页数 98
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 高等教育;图书馆学、图书馆事业;
  • 关键词

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