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Applying quality methods to church management: Voice of the customer guide

机译：将质量方法应用于教会管理：客户指南之声

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摘要

Churches are a meeting place for like minded people to gather, worship, and develop spiritually as well as personally. Over the years, there has been a drop in weekly adult church attendance. The percentage of adults who have not attended any religious event at a church for six months or more is growing.;The goal of this project is to develop a guide for church congregations, implementing a membership-focused program. Many factors can determine a person's level of participation within a church community. Studies show referral is the most effective method for bringing people into the church. Church leaders who focus on member relations build confidence and support for the church.;Application of quality principles has positively benefited a variety of institutions. The voice of the customer guide can be a tool for churches interested in listening to their customers and enhancing their ministry to better serve the people.
机译：教会是志趣相投的人们聚集，崇拜和发展精神和个人的聚会场所。多年来，成年教堂的每周出勤率有所下降。六个月或更长时间没有参加任何宗教活动的成年人的百分比正在增加。;该项目的目标是为教会会众制定指南，实施以会员资格为重点的计划。许多因素可以决定一个人在教会社区中的参与程度。研究表明，转介是将人们带入教会的最有效方法。注重成员关系的教会领袖为教会建立信心和支持。质量原则的应用为各种机构带来了积极的好处。客户指南的声音可以成为有兴趣听取其客户并增强其事工以更好地为人民服务的教会的工具。

著录项

  • 作者

    Hudson, Tosha Aliah.;

  • 作者单位

    California State University, Dominguez Hills.;

  • 授予单位 California State University, Dominguez Hills.;
  • 学科 Industrial engineering.;Management.;Religion.
  • 学位 M.S.Q.A.
  • 年度 2013
  • 页码 61 p.
  • 总页数 61
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 现代史（1917年~）;
  • 关键词

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