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A network perspective of stakeholder relationships in the context of sustainable urban tourism.

机译：可持续城市旅游背景下利益相关者关系的网络视角。

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摘要

This research studied how sustainable tourism policies could best be developed and ultimately implemented in urban tourism destinations. To achieve this goal, the study examined how the concept of sustainable tourism was interpreted in urban destinations, and analyzed the existing pattern of relationships among urban tourism destination stakeholders to determine roles and potential influences of legitimate and powerful stakeholders in tourism policymaking.; The sample of this research included three clusters---industry, host environment and community, and government authorities---in three cities. The study was conducted in two stages. The first stage used a qualitative and the second stage used a quantitative methodology. Interviews and a survey instrument were used to gather data in the qualitative and quantitative stages respectively. The study employed both network analysis and statistical analyses to examine the data.; The relationships among destination stakeholders were analyzed through network analysis. This tool offered a new way of studying tourism destination stakeholder interactions. The network analysis determined a basic structure of how tourism functions in cities and also identified the most important, important and unimportant stakeholders within a tourism network. The Destination Management Organizations (DMOs) were the most central stakeholders across tourism networks. The structural position of DMOs suggested that they could carry significant roles in tourism policymaking.; This study also contributed to theoretical advancement in sustainable urban tourism by providing perspectives of various destination stakeholders on the sustainable tourism concept in the context of urban destinations. A policy framework in which sustainable tourism development can be achieved is introduced. This framework is developed by identifying legitimate and powerful stakeholders of tourism planning, development or policy formulation through stakeholder analysis, and by balancing the diverse goals and interests of destination stakeholders through stakeholder management process. The way stakeholder perspective is used in this study contributed to the development of stakeholder theory not only by applying it in a policy domain but also analyzing multiple and interdependent stakeholder interactions rather than dyadic stakeholder relationships. The framework proposed in this study could also help narrow the "policy gap" in destinations by incorporating tourism planning and development to the DMOs' mandate.
机译：这项研究研究了如何最好地制定和最终在城市旅游目的地实施可持续旅游政策。为了实现这一目标，本研究研究了如何在城市目的地中解释可持续旅游的概念，并分析了城市旅游目的地利益相关者之间现有的关系模式，以确定合法和强大的利益相关者在旅游政策制定中的作用和潜在影响。这项研究的样本包括三个城市中的三个集群-工业，宿主环境和社区以及政府机构。该研究分两个阶段进行。第一阶段使用定性方法，第二阶段使用定量方法。访谈和调查工具分别用于在定性和定量阶段收集数据。该研究同时使用网络分析和统计分析来检查数据。通过网络分析来分析目标利益相关者之间的关系。该工具提供了一种研究旅游目的地利益相关者互动的新方法。网络分析确定了旅游业在城市中如何运作的基本结构，并确定了旅游网络中最重要，最重要和最不重要的利益相关者。目的地管理组织（DMO）是整个旅游网络中最重要的利益相关者。 DMO的结构地位表明，它们可以在旅游政策制定中发挥重要作用。这项研究还通过提供各种目的地利益相关者对城市目的地环境下的可持续旅游概念的观点，也为可持续城市旅游的理论发展做出了贡献。介绍了一个可以实现旅游业可持续发展的政策框架。通过通过利益相关者分析确定旅游计划，开发或政策制定的合法和强大的利益相关者，并通过利益相关者管理过程平衡目的地利益相关者的不同目标和利益，可以开发出此框架。本研究中使用利益相关者观点的方式不仅通过在政策领域中应用它，而且还分析了多个相互依赖的利益相关者互动而不是二元利益相关者关系，从而促进了利益相关者理论的发展。本研究中提出的框架还可以通过将旅游业的规划和开发纳入DMO的职责范围，来帮助缩小目的地的“政策差距”。

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  • 作者

    Timur, Seldjan.;

  • 作者单位

    University of Calgary (Canada).;

  • 授予单位 University of Calgary (Canada).;
  • 学科 Business Administration Management.; Urban and Regional Planning.; Recreation.
  • 学位 Ph.D.
  • 年度 2005
  • 页码 362 p.
  • 总页数 362
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;区域规划、城乡规划;群众文化事业;
  • 关键词

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