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首页> 外文学位 >Developing business communication skills: Leveraging stage versus global processes of change in skills improvement approaches.
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Developing business communication skills: Leveraging stage versus global processes of change in skills improvement approaches.

机译：发展业务沟通技巧：在技能改进方法的变化过程中利用阶段与全球流程的变化。

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摘要

This study examines the Transtheoretical Model forwarded by James Prochaska with a particular application to the enhancement of communication skills in a business context. Specifically, individual Processes of Change were sought, generally and within individual Stages of Change, which account for the greatest overall variance in targeted communication skill development. Five processes were examined (consciousness raising, self-reevaluation, commitment, social liberation and helping relationships).; The current study incorporates a diverse sample of 67 managers and professionals, representing more than 50 corporations. Individuals were enrolled in a MBA program that integrated individual processes of change into their communication curriculum. Longitudinal data, covering a 10 month period, was collected from participants, including the completion of multi-rater assessments using the Professional Communication Inventory (PCI).; The present study suggests that up to 69 percent of the variance in communication skill development can be accounted for by usage levels of individual processes of change. The findings also suggest that targeted, individual processes of behavioral change, used in stage-based applications, are up to eight times more effective than traditional, global, non-stage based approaches to communication skill development. Overall, four processes of change were supported in this business communication context (consciousness raising, self-reevaluation, commitment and helping relationships).; Three additional findings related to supervisory assessments and training transfer were also found. First, the present study found the processes of change leading to self- and supervisor-identified skill enhancement are different. Next, when compared to traditional conceptualizations of the stage placement of processes, the processes of change in this business context were accelerated for self-identified change and delayed for supervisor-identified change. Finally, a strong training transfer gap was identified suggesting that supervisor recognition of improvements serves as a trailing indicator of change activity.; In the business context, and with an eye to training and development, the present study provides an initial roadmap for enhancing training effectiveness and gaining greater returns from MBA and employee-sponsored training programs. Based on these findings, far more attention is warranted to understanding these processes of change and their role as an accelerator in the skill-building process in communication and business applications.
机译：本研究考察了詹姆斯·普罗卡斯卡（James Prochaska）提出的跨理论模型，该模型具有在商业环境中增强沟通技巧的特殊应用。具体而言，通常在个体变化阶段内寻求个体变化过程，这些过程在目标沟通技能的发展中占最大的总体差异。检查了五个过程（提高意识，自我评估，承诺，社会解放和帮助关系）。本研究纳入了代表50多家公司的67位经理和专业人员的各种样本。个人被纳入MBA课程，该课程将个人的变革过程整合到他们的交流课程中。从参与者收集了涵盖10个月时间的纵向数据，包括使用专业通讯清单（PCI）完成多评分者评估。本研究表明，沟通技巧发展中高达69％的差异可以由各个变化过程的使用水平来解决。研究结果还表明，在基于阶段的应用程序中使用的针对性的，行为改变的个体过程，其效率是传统的，基于全球的，非基于阶段的，用于沟通技巧发展的方法的效率高达八倍。总体而言，在此业务沟通环境中支持了四个变更过程（提高意识，自我评估，承诺和帮助关系）。还发现了与监督评估和培训转移相关的三个附加发现。首先，本研究发现，导致自我和主管确定的技能增强的变化过程是不同的。接下来，当与传统的过程阶段布局概念化相比时，此业务环境中的变更过程会针对自我识别的变更而加速，而对于主管识别的变更则会延迟。最后，确定了强烈的培训转移差距，表明主管对改进的认可是变革活动的尾随指标。在业务环境中，并着眼于培训和发展，本研究提供了初始路线图，以提高培训效率并从MBA和员工资助的培训计划中获得更大的回报。基于这些发现，需要更多的注意力来理解这些变化过程以及它们在通信和业务应用程序中技能建设过程中作为加速器的作用。

著录项

  • 作者

    Patton, Gregory Hall.;

  • 作者单位

    University of Southern California.;

  • 授予单位 University of Southern California.;
  • 学科 Speech Communication.; Education Business.; Business Administration General.
  • 学位 Ph.D.
  • 年度 2005
  • 页码 130 p.
  • 总页数 130
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 语言学;贸易经济;
  • 关键词

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