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Perception of Leadership Issues Involved in the Implementation of Total Quality Management by Leaders of Business and Academe in Saudi Arabia.

机译：沙特阿拉伯企业和学术界领导人对实施全面质量管理所涉及的领导力问题的看法。

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摘要

The importance of implementing quality management in education and industry is of growing importance in today's world. There is a growing concern in Saudi Arabia with quality and only a few institutions have begun to implement TQM. This study examined two of the major institutions in Saudi Arabia, Saudi Basic Industries Corporation (SABIC), and King Saud University (KSU), where TQM principles had been implemented. The study sought to determine the perceptions of upper and middle managers of the two institutions concerning the implementation of TQM and the factors related to those perceptions.;Little has been done in Saudi Arabia to compare TQM implementation strategies between a leading industrial firm (SABIC) and a leading educational institution (KSU). This research was an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study was an in-depth, two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education.;Data were gathered by means of questionnaires and interviews. A questionnaire for faculty and staff and a set of structured questions were used to interview TQM leaders in King Saud University. The questionnaire was randomly given to 150 staff members from three different colleges, 50 each from Pharmacy, Engineering, and Education. Interviews with deans of the three colleges were done. In SABIC, questionnaires were given to 150 staff and unit workers of the three units of the company as well as interviews with the Chief Managers of three units.;For SABIC, it was found that the stimulus for change was due to competition from other companies and the desire to improve the retention rate of employees. For KSU, competition from the other universities for student enrollment and a declining economic situation were the main factors. External pressures were common factors for both of them, but the contexts were different. A major challenge for both organizations was to convince people, both internally and externally, that a change in the work culture was necessary if the major issues were to be addressed and the survival of the organizations ensured.;Leadership commitment was an essential component of TQM implementation that emerged from the interviews of TQM leaders. It required the involvement and support of the Chancellor, President, Managers, members of the faculty, and staff. However, the major challenge was to make the staff aware of TQM and obtain their commitment to TQM training and meetings. It was found that one of the challenges to implementation was to target areas where TQM would lead to improvement in the organization's work climate, productivity, and employee satisfaction.;Keywords: Total Quality Management, Saudi Arabia, Leadership.
机译：在当今世界，在教育和工业中实施质量管理的重要性日益重要。在沙特阿拉伯，质量越来越受到关注，只有少数机构开始实施TQM。这项研究考察了沙特阿拉伯的两个主要机构，即沙特基础工业公司（SABIC）和沙特国王大学（KSU），它们已经实施了全面质量管理原则。该研究旨在确定两家机构的高层管理人员对TQM实施的看法以及与这些看法相关的因素。在沙特阿拉伯，几乎没有一家领先的工业公司（SABIC）比较TQM实施战略以及领先的教育机构（KSU）。这项研究是一项探索性研究，旨在检查TQM促进者在不同环境中的作用。具体而言，该研究是对一家国际制造公司和某地区高等教育机构中的TQM实施进行的深入的两案例研究。数据是通过问卷调查和访谈的方式收集的。一份针对教职员工的问卷调查表和一系列结构化问题被用来采访沙特国王大学的TQM领导人。问卷随机分配给来自三所不同学院的150名员工，其中药房，工程学和教育学院分别有50名员工。对三所学院的院长进行了采访。在SABIC中，对公司三个部门的150名员工和单位工人进行了问卷调查，并与三个部门的首席执行官进行了访谈;对于SABIC，发现变革的动机是由于其他公司的竞争以及提高员工保留率的愿望。对于堪萨斯州立大学而言，来自其他大学的入学竞争以及经济形势的下滑是主要因素。外部压力是两者共同的因素，但是背景不同。这两个组织的主要挑战是说服内部和外部的人们，要解决主要问题并确保组织的生存，就必须改变工作文化。领导承诺是全面质量管理的重要组成部分全面质量管理领导人访谈中提出的实施方案。它需要校长，校长，经理，教职员工和员工的参与和支持。但是，最大的挑战是使员工了解全面质量管理并获得对全面质量管理培训和会议的承诺。人们发现，实施的挑战之一是针对全面质量管理将导致组织工作环境，生产力和员工满意度改善的领域。关键词：全面质量管理，沙特阿拉伯，领导力。

著录项

  • 作者

    Aljodea, Ali.;

  • 作者单位

    West Virginia University.;

  • 授予单位 West Virginia University.;
  • 学科 Education Leadership.;Business Administration Management.;Engineering Industrial.
  • 学位 Ph.D.
  • 年度 2012
  • 页码 168 p.
  • 总页数 168
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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