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Public Child Welfare Workers' Safety Experiences: Predictors and Impact on Job Withdrawal Using Mixed-Methods Approaches.

机译：公共儿童福利工作者的安全经验：使用混合方法的预测因素及其对工作退出的影响。

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摘要

Social work professionals are in one of the most vulnerable jobs with regard to client and other workplace violence. Although previous studies have consistently emphasized the importance of creating safe work environments, little research has been done on when child welfare workers have safety concerns and how safety issues affect their organizational outcomes, in particular their job withdrawal. The purpose of this study was to understand both child welfare workers' safety experiences during their home visits and the individual and organizational factors that influence their safety concerns.;This study employed a mixed-method sequential explanatory design, which purposefully selects participants for a follow-up, in-depth qualitative study. In the first phase of the study, secondary quantitative data (N =426) were analyzed using factorial ANOVA, multiple regression, and multilevel analyses. In order to explain significant or non-significant results obtained in the first phase, follow-up interviews were conducted with 9 child welfare workers who scored high both on perception of risk (upper 30%) and job withdrawal (upper 30%).;Results showed that child welfare workers frequently had engaged in avoidance behavior (e.g. end home visits earlier, meet clients at public places) because of their safety concerns. A lack of respect from other professionals and negative public perception toward child welfare workers were significant predictors of child welfare workers' safety concerns. As hypothesized, safety concerns at the individual level were associated with individual child welfare workers' job withdrawal, which indicated that greater exposure to an unsafe working environment was associated with the higher level of job withdrawal. A thematic analysis was used for qualitative data and interviews supported safety concerns as a primary contributor to child welfare workers' job withdrawal. In addition, major themes were identified from the interviews: 1) lack of open discussion, 2) lack of organizational policies and procedures, 3) lack of safety training or education, and 4) distrust in management's ability to deal with workplace.;This study highlighted the importance of personal safety issues on worker withdrawal behaviors. Findings of this study have implications for social work educators and for human service managers in developing and implementing organizational policies that enhance worker safety and well-being.
机译：社会服务专业人士是客户和其他工作场所暴力方面最脆弱的工作之一。尽管以前的研究一直强调建立安全工作环境的重要性，但关于儿童福利工作者何时存在安全隐患以及安全问题如何影响其组织成果（特别是其撤职）的研究很少。这项研究的目的是了解儿童福利工作者在家访期间的安全经历以及影响他们安全问题的个人和组织因素。这项研究采用了混合方法的顺序说明性设计，目的是选择参与者作为研究对象。深入的定性研究。在研究的第一阶段，使用阶乘方差分析，多元回归和多级分析对次要定量数据（N = 426）进行了分析。为了解释在第一阶段中获得的重要或不重要的结果，对9名儿童福利工作者进行了后续访谈，他们在风险感知（高于30％）和工作退出（高于30％）方面得分都很高。结果表明，出于对儿童安全的考虑，儿童福利工作者经常有回避行为（例如，较早结束家访，在公共场所与客户见面）。缺乏其他专业人员的尊重和公众对儿童福利工作者的负面看法是儿童福利工作者安全问题的重要预测因素。如假设的那样，个人层面上的安全问题与儿童福利工作者的个人撤职有关，这表明较高的暴露于不安全的工作环境与更高水平的撤职有关。主题分析用于定性数据，访谈支持安全问题，是儿童福利工作者退出工作的主要因素。此外，访谈还确定了主要主题：1）缺乏公开讨论; 2）缺乏组织政策和程序; 3）缺乏安全培训或教育; 4）不信任管理层应对工作场所的能力。研究强调了人身安全问题对工人撤离行为的重要性。这项研究的发现对社会工作教育者和人类服务经理在制定和实施增强工人安全和福祉的组织政策方面具有重要意义。

著录项

  • 作者

    Kim, Hae Jung.;

  • 作者单位

    University of Maryland, Baltimore.;

  • 授予单位 University of Maryland, Baltimore.;
  • 学科 Social Work.;Sociology Organizational.;Psychology Industrial.
  • 学位 Ph.D.
  • 年度 2012
  • 页码 196 p.
  • 总页数 196
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 地球物理学;
  • 关键词

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