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首页> 外文学位 >Deciding to trust a stranger: An exploratory study of how people make decisions based on general interpersonal trust (with implications for organizational settings).
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Deciding to trust a stranger: An exploratory study of how people make decisions based on general interpersonal trust (with implications for organizational settings).

机译：决定信任陌生人：一项关于人们如何基于一般人际信任做出决策的探索性研究（对组织机构有影响）。

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摘要

Interpersonal trust is widely considered to be a key success factor in most personal, intra- and inter-organizational relationships. The hypothetical model of interpersonal trust that is popular in management science includes specific trust, which is particular to the situation, task and person to be trusted, and general trust, which is a stable personality factor. The purpose of this research was to investigate the effects of general trust by addressing two questions: first, how does a person make decisions to trust or withhold trust from a stranger and, second, does a person's level of general trust affect his trust-related decision-making process and, if so, how? General trust was conceived and operationalized as comprising two factors, dispositional trust and caution.; Designed as an exploratory study, with a theoretical sample of fifteen graduate students, the investigation employed the Problem-Centered Interview, a grounded theory method. In a laboratory setting, each participant was interviewed while he played the Trust Game, a sequential-play version of the Prisoner's Dilemma Game, with a partner whom he had no opportunity to meet or communicate with other than to signal his moves in the game. Each participant played two games, each with a different partner. Pre- and post-test questionnaires, including a general trust instrument, provided complementary data on the participants' levels of dispositional trust and caution, goals, demographics and other relevant factors.; The study produced an intricate set of data which was organized into a structural model of the general trust-based decision-making process. When examined on a case-by-case basis, the data showed that the high-, medium- and low-trusters differed in how they conceived the situation, what considerations were important to them, what meanings they construed from the information available, what decisions they made and how they behaved. These factors clustered into four identifiable approaches to decision-making that were characteristic of participants with different levels of trust. Overall, the findings of the study suggest that an individual's level of general trust has a far greater influence on his decision-making behavior than has been supposed or concluded in most organizational trust research. This has implications for future research, management education and organizational practice.
机译：在大多数个人，组织内和组织间关系中，人际信任被广泛认为是成功的关键因素。在管理科学中流行的人际信任的假设模型包括特定的信任，它是特定于情况，任务和要信任的人，而普通的信任是稳定的人格因素。这项研究的目的是通过解决两个问题来研究一般信任的影响：首先，一个人如何做出决定信任或拒绝来自陌生人的信任；其次，一个人的一般信任水平是否会影响与他的信任相关的决策过程，如果是，如何进行？普遍信任的构想和实施包括两个因素：性格信任和谨慎。作为一项探索性研究而设计，以15名研究生作为理论样本，该调查采用了以问题为中心的面试（一种扎根的理论方法）。在实验室环境中，每位参与者在玩“信任游戏”（《囚徒困境游戏》的连续播放版本）时都会接受采访，与他的伙伴没有其他见面或交流的机会，只是表示自己在游戏中的动作。每个参与者玩了两个游戏，每个游戏都有一个不同的伙伴。测验前和测验后的问卷，包括一般的信任工具，提供了有关参与者的处置信任和谨慎程度，目标，人口统计学和其他相关因素的补充数据。该研究产生了一系列复杂的数据，这些数据被组织成基于信任的一般决策过程的结构模型。在逐案审查的基础上，数据显示，高信任度，中信任度和低信任度的人在如何看待情况，对他们而言重要的考虑因素，从可用信息中得出的含义，不同之处等方面有所不同。他们做出的决定以及他们的行为方式。这些因素归纳为四种可识别的决策方法，这是具有不同信任级别的参与者的特征。总体而言，研究结果表明，个人的普遍信任水平对其决策行为的影响要比大多数组织信任研究中所假定或得出的结论要大得多。这对未来的研究，管理教育和组织实践具有影响。

著录项

  • 作者

    Axelrod, Ruth H.;

  • 作者单位

    The George Washington University.;

  • 授予单位 The George Washington University.;
  • 学科 Psychology Social.; Business Administration Management.
  • 学位 Ph.D.
  • 年度 2004
  • 页码 335 p.
  • 总页数 335
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 社会心理、社会行为;贸易经济;
  • 关键词

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