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Predicting burnout among emergency dispatchers: The role of coping strategies, vicarious trauma, and psychological distress.

机译：预测应急人员的倦怠：应对策略，替代性创伤和心理困扰的作用。

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摘要

Literature on burnout has traditionally focused on individuals who work in human service organizations, such as teachers (Brennikmeyer, Van Ypern, & Buunk, 2001), correctional officers (Pines & Maslach, 1978), and mental health workers (Baba, Galperin, & Lituchy, 1999). Emergency dispatchers have been understudied in regard to burnout and in the psychological literature. This study sought to discover the path to burnout among this population. A total of 129 emergency dispatchers, recruited from two cities in California, participated in the study. In the mid-size city there were 36 participants, and in the large-size city there were 93. Of the total population studied, 17.8% were male and 82.2% were female. Ages ranged from 22 to 59, with the mean age of 35 years. The dispatchers' experience on the job ranged from 2 months to 27 years, with the average tenure being 6 years (SD = 5.92). Participants were approached at work and completed all materials during work hours. Several instruments were used to assess, through structural equation modeling, whether burnout could be predicted in emergency dispatchers: Trauma and Attachment Belief Scale (Western Psychological Services, 2001), COPE (Carver, Scheier & Weintraub, 1989), Malslach Burnout Inventory (MBI; Maslach & Jackson, 1981), and Minnesota Multiphasic Personality Inventory, 2nd ed. (MMPI-2; Butcher, Dahlstrom, Graham, Tellegen, & Kaemmer 1994). The predicted path began with the use of negative coping strategies, which led to vicarious trauma, to psychological distress, and finally to burnout. Initial analysis revealed that the model did not meet adequate fit, χ 2(42) = 91.187, p 001, CFI = .84. Through post hoc analysis, using the Lagrange multiplier, three parameters were added to the hypothesized model, which revealed a direct relationship between coping strategies and burnout, χ2(39) = 70.608, p 05, CFI = .90. The findings suggest that negative coping strategies are predictive of vicarious trauma, as well as of burnout; vicarious trauma can lead to psychological distress and further to burnout. This study has contributed to the literature regarding emergency dispatchers and the effects that working in such an occupation has on an individual in regards to vicarious trauma, psychological distress, and burnout.
机译：传统上，关于倦怠的文献主要关注在人类服务组织中工作的个人，例如教师（Brennikmeyer，Van Ypern和Buunk，2001年），惩教人员（Pines和Maslach，1978年）和精神卫生工作者（Baba，Galperin和Lituchy，1999）。关于倦怠和心理学文献，应急调度员的研究不足。这项研究试图发现这一人群的倦怠之路。从加利福尼亚两个城市招募的总共129名应急调度员参加了这项研究。在中型城市中，有36名参与者，在大城市中，有93名参与者。在研究的总人口中，男性占17.8％，女性占82.2％。年龄介于22至59岁之间，平均年龄为35岁。调度员的工作经验为2个月至27年，平均任期为6年（ SD = 5.92）。在工作时间内与参与者取得联系，并在工作时间内完成了所有材料。通过结构方程模型，使用了几种工具来评估应急人员是否可以预测出倦怠：创伤和依恋信念量表（西方心理学服务，2001年），慢性阻塞性肺病（Carver，Scheier和Weintraub，1989年），马尔斯拉赫倦怠量表（MBI） ； Maslach和Jackson，1981年），以及《明尼苏达州多相人格量表》，第2版。 （MMPI-2； Butcher，Dahlstrom，Graham，Tellegen和Kaemmer 1994）。预测的路径始于使用负面应对策略，这会导致替代性创伤，心理困扰，最终导致倦怠。初步分析表明，该模型不符合要求，χ 2 （42）= 91.187， p <001， CFI = .84。通过事后分析，使用拉格朗日乘数，将三个参数添加到假设模型中，揭示了应对策略与倦怠之间的直接关系，χ 2 （39）= 70.608， p < / italic> <05， CFI = .90。研究结果表明，消极应对策略可以预测替代性创伤以及倦怠。替代性创伤可能导致心理困扰，并进一步导致职业倦怠。这项研究为有关紧急派遣人员以及从事这种职业的人在替代性创伤，心理困扰和倦怠方面的影响提供了文献。

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  • 作者

    Latter, Rachel.;

  • 作者单位

    Alliant International University, Fresno.;

  • 授予单位 Alliant International University, Fresno.;
  • 学科 Psychology Industrial.; Sociology Theory and Methods.
  • 学位 Ph.D.
  • 年度 2003
  • 页码 116 p.
  • 总页数 116
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 工业心理学;社会学理论与方法论;
  • 关键词

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