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A practical guide to the implementation of a quality assurance program in a small service organization.

机译:在小型服务组织中实施质量保证计划的实用指南。

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摘要

Can a small company with limited resources provide quality in product and service? Must a company spend thousands of dollars to implement a quality system? The answers are "Yes" and "No," respectively. Using formal quality systems and award programs as a source, an informal inexpensive quality program can be implemented.; Many of the elements of ISO 9000 and the Baldrige Award can be used as the foundation for a simple working program. From the foundation, a company can build and modify as necessary to fit their particular operational structure. No two companies are alike, and consequently, no two quality programs will be identical. Given basic elements a program can be started. As experience grows, and the advantages of a controlled quality environment are realized, elements can be expanded and added as needed.; A small company can provide quality to its customers in all aspects of its service.
机译:一家资源有限的小公司能否提供优质的产品和服务?公司必须花费数千美元来实施质量体系吗?答案分别是“是”和“否”。使用正式的质量体系和奖励计划作为来源,可以实施非正式的廉价质量计划。 ISO 9000和波德里奇奖的许多要素都可以用作简单工作程序的基础。在基础上,公司可以根据需要构建和修改以适应其特定的运营结构。没有两家公司是一样的,因此,没有两个质量计划是相同的。给定基本元素,就可以启动程序。随着经验的增长,并实现了质量控制环境的优势,可以根据需要扩展和添加元素。小型公司可以在其服务的各个方面为客户提供质量。

著录项

  • 作者

    Robertson, Richard Wesley.;

  • 作者单位

    California State University, Dominguez Hills.;

  • 授予单位 California State University, Dominguez Hills.;
  • 学科 Engineering Industrial.
  • 学位 M.S.
  • 年度 2002
  • 页码 108 p.
  • 总页数 108
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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