• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文学位 >Measuring satisfaction in usability tests: A comparison of questionnaire administration methods and an investigation into users' rationales for satisfaction.
【24h】

Measuring satisfaction in usability tests: A comparison of questionnaire administration methods and an investigation into users' rationales for satisfaction.

机译：在可用性测试中衡量满意度：比较问卷管理方法和调查用户满意度的理由。

获取原文
获取原文并翻译 | 示例
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

This study investigated the measurement of users' subjective satisfaction in usability testing. Three different methods of administering satisfaction measures were compared to determine whether priming techniques are capable of influencing users' satisfaction ratings. Additionally, users' rationales for their satisfaction ratings were examined to help researchers understand why users sometimes rate systems in a manner that is inconsistent with their observed performances. Finally, the relationships between the primary attributes of usability—efficiency, effectiveness, and satisfaction—and users' rationales for their satisfaction were investigated. Forty-five undergraduate education students from a large mid-western university were randomly assigned to the three test conditions and participated in 90-minute usability sessions using a web-based enterprise portal system.; No significant difference was found between each group's post-test satisfaction ratings, suggesting that priming has no discernible impact on users' actual rating behaviors. Many users did perceive benefits from priming, however. These included an increased awareness of the expectations for the test prior to beginning the usability session, and assistance with remembering their experience throughout the test as a result of their post-task satisfaction ratings. Users expressed thirteen common rationales for their satisfaction ratings, including Utility and usefulness are key; Just give me some time; Clear and helpful; It's my fault, not the system's; Time equals satisfaction; Everything in its place; The paradox of information quantity; I can see its potential; Feedback is important; If someone would just tell me; Confusing terminology; Getting it right…finally; and I wouldn't do that task anyway. Significant negative correlations were discovered between users' satisfaction and time spent per task, and between time spent per task and users' effectiveness. A significant positive correlation was discovered between users' satisfaction and users' effectiveness. The findings from this study should help usability researchers better understand and interpret their efforts at measuring users' satisfaction. Additionally, they inform the developers of web-based portals of some of the critical design attributes required for their users' satisfaction.
机译：本研究调查了可用性测试中用户主观满意度的度量。比较了三种不同的管理满意度测评方法，以确定启动技术是否能够影响用户的满意度。此外，还检查了用户对其满意度进行评估的理由，以帮助研究人员理解为什么用户有时会以与观察到的性能不一致的方式对系统进行评估。最后，研究了可用性的主要属性（效率，有效性和满意度）与用户对其满意度的理由之间的关系。来自一所中西部大型大学的45名本科教育学生被随机分配到这三个测试条件，并使用基于Web的企业门户系统参加了90分钟的可用性会议。在各组的测试后满意度评分之间未发现显着差异，这表明启动对用户的实际评分行为没有明显的影响。但是，许多用户确实意识到了启动带来的好处。这些措施包括在开始可用性会议之前对测试的期望有了更高的了解，并通过任务后满意度的评估来帮助他们记住他们在整个测试中的经验。用户对他们的满意程度表达了13种常见的基本原理，其中包括实用性和有用性是关键。给我一点时间；清晰而有帮助；这是我的错，不是系统的错。时间等于满足；一切都在原地；信息量悖论；我看到了它的潜力；反馈很重要；如果有人会告诉我；令人困惑的术语；正确完成...最终；和我还是不会做那个任务。发现用户满意度与每个任务所花费的时间之间以及每个任务所花费的时间与用户有效性之间存在显着的负相关。发现用户满意度和用户有效性之间存在显着的正相关。这项研究的结果应有助于可用性研究人员更好地理解和解释他们在衡量用户满意度方面所做的努力。此外，它们还可以使基于Web的门户的开发人员了解其用户满意度所需的一些关键设计属性。

著录项

  • 作者

    Zazelenchuk, Todd William.;

  • 作者单位

    Indiana University.;

  • 授予单位 Indiana University.;
  • 学科 Psychology Cognitive.; Information Science.; Education Technology.
  • 学位 Ph.D.
  • 年度 2002
  • 页码 160 p.
  • 总页数 160
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 心理学;信息与知识传播;
  • 关键词

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号