This Ph.D. thesis presents research on the quality assurance system used in the construction industry in Hong Kong and problems encountered in implementing the ISO 9000 standards. The ISO 9000 standards were essentially written with the manufacturing industry in mind. Their application to construction processes has faced many challenges over the past years. The investigation was initially directed at problems regarding the suitability of ISO 9000 standards for construction works. A technical review of each quality element of the ISO 9001 standard indicated that most of these quality clauses are directly relevant to construction processes.; Research done in the early stages of the development and implementation of the quality assurance system in the construction industry of Singapore carries a valuable lesson for Hong Kong. It has been observed that Hong Kong has already stepped up measures to improve the quality standard of public housing but there is no measurement scheme for private building and civil engineering works as in Singapore. The Performance Assessment Scoring System and Preferential Tendering Eligibility System being used by the Hong Kong Housing Authority may not effectively bar the poorer contractors from obtaining the contracts and modifications to these systems are recommended.; Further, two intensive questionnaire surveys on ISO 9000-certified consultants and contractors were carried out to investigate the quality management issues including the initial motivation for seeking certification, perception of the benefits received and problems in managing for quality. The responses on the adaptability of the ISO 9000 standards to the construction industry appear positive. Certain improvements have been made as a result of implementing a quality assurance system, but the actual achievements, in most areas, are far below the original expectations. The situation has been reviewed for analysis and rectification.; Although many consultants and contractors have successfully achieved ISO 9000 certification, it is considered that their quality management systems should have room for continuous improvement. Three quality manuals from consultants and another three from contractors were selected for study. Based on case studies and with hands-on experience on the preparation of a quality management system, two model quality manuals have been developed to allow for application in the construction industry.
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机译：本博士本文介绍了香港建筑行业使用的质量保证体系以及在执行ISO 9000标准方面遇到的问题。 ISO 9000标准在编写时就充分考虑了制造业。在过去的几年中，它们在建筑过程中的应用面临许多挑战。该调查最初针对的是有关ISO 9000标准对建筑工程的适用性问题。对ISO 9001标准中每个质量要素的技术审查表明，这些质量条款中的大多数与施工过程直接相关。在新加坡建筑业开发和实施质量保证体系的早期阶段进行的研究为香港提供了宝贵的经验教训。据观察，香港已采取措施改善公共房屋的质量标准，但没有像新加坡那样的私人建筑和土木工程测量方案。香港房屋委员会使用的绩效评估评分系统和优先投标资格系统可能无法有效地阻止较贫穷的承包商获得合同，因此建议对这些系统进行修改。此外，还针对ISO 9000认证的顾问和承包商进行了两次深入的问卷调查，以调查质量管理问题，包括寻求认证的最初动机，对所获收益的认识以及质量管理方面的问题。 ISO 9000标准对建筑行业适应性的回应似乎是积极的。实施质量保证体系已经取得了一定的进步，但是在大多数领域中的实际成就远远低于最初的期望。对该情况进行了审查，以进行分析和纠正。尽管许多顾问和承包商已成功获得ISO 9000认证，但认为他们的质量管理体系应具有持续改进的空间。选择了三本来自顾问的质量手册和另外三本来自承包商的质量手册进行研究。基于案例研究以及在质量管理体系准备方面的动手经验，已开发了两本质量手册范本，可用于建筑行业。
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