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Exploring the use of the human performance improvement model in an academic quality improvement program institution.

机译：在学术质量改善计划机构中探索人员绩效改善模型的使用。

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摘要

The U.S. Department of Education is responsible for establishing requirements for accreditation in higher education. Recent adjustments in these requirements have placed the emphasis on continuous quality improvement. These requirements have placed an additional financial burden on institutions of higher education, especially publically supported institutions. Possible remedies for the increasing costs might be found in continuous quality improvement programs proven to be successful in the corporate world. One of these is the Performance Improvement/Human Performance Technology (HPT) model. A review of the literature did not reflect direct use of the human performance technology model in higher education, even though proven successful in reducing costs in business. In the Midwestern United States, the Higher Learning Commission, in complying with the continuous improvement mandate of the federal government, established an academic pathway to reaffirmation of accreditation called the Academic Quality Improvement Program (AQIP). To determine if the HPT model had been used either intentionally or unintentionally, a case study was completed with a Midwestern U.S. community college that had been successful in attaining reaffirmation of accreditation while in AQIP. The case study probed for reasons for the success by comparing actual cost improvement processes with HPT's 10 principles. It was discovered that many of the principles were utilized unknowingly and showed great success. Peripheral support was discovered in the form of leadership that was helpful in managing the change acceptance required for continuous quality improvement. These practices were key elements in a cultural shift that maintained the shared governance properties of academia while seeking the changes necessary for successful application of continuous improvement. The research revealed many uses of the 10 principles of human performance technology even though there was no direct knowledge of the model. These application included establishing partnerships, determining opportunity and cause, and implementing solutions. The research suggests that by adapting principles of human performance to the academic environment benefits would be gained in the efficiency and cost of maintaining continuous quality improvement. It is recommended that future research involve the intentional implementation of HPT processes by institutions of higher education to achieve meaningful change and improved institutional effectiveness.
机译：美国教育部负责制定高等教育认证要求。这些要求的最新调整将重点放在了持续的质量改进上。这些要求给高等教育机构，特别是受公共支持的机构增加了额外的财务负担。在企业界已被证明成功的持续质量改进计划中，可以找到增加成本的补救措施。其中之一是性能改进/人类绩效技术（HPT）模型。文献综述并没有反映出人类绩效技术模型​​在高等教育中的直接使用，即使事实证明可以成功地降低商业成本。在美国中西部，高等教育委员会遵循联邦政府的持续改进要求，建立了一种学术途径以重申认可资格，即学术质量改进计划（AQIP）。为了确定是否有意或无意地使用了HPT模型，美国中西部社区学院完成了一个案例研究，该案例在AQIP中成功获得了认可的确认。该案例研究通过将实际的成本改进流程与HPT的10条原则进行比较，探讨了成功的原因。发现许多原理在不知不觉中被利用并显示出巨大的成功。以领导的形式发现了外围支持，这有助于管理不断改进质量所需的变更接受度。这些做法是文化转变的关键要素，在保持学术界共有的治理特性的同时，寻求成功实施持续改进所必需的变革。该研究揭示了人类绩效技术的10项原理的许多用途，即使该模型没有直接的知识。这些应用程序包括建立合作伙伴关系，确定机会和原因以及实施解决方案。研究表明，通过将人类绩效的原则适应学术环境，可以在保持持续质量改进的效率和成本上获得收益。建议将来的研究包括高等教育机构有意实施HPT流程，以实现有意义的变革并提高机构效率。

著录项

  • 作者

    Baker, Donald LeRoy, Jr.;

  • 作者单位

    Capella University.;

  • 授予单位 Capella University.;
  • 学科 Educational evaluation.;Business education.;Education policy.
  • 学位 Ph.D.
  • 年度 2015
  • 页码 117 p.
  • 总页数 117
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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