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Decision making and communication process assessment of NASA using three change requests from the space launch system program.

机译：NASA使用太空发射系统程序中的三个变更请求进行决策和通信过程评估。

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摘要

This thesis investigated the communication and decision making process as part of the Systems Engineering practices at the NASA/Marshall Center to determine its level of effectiveness. Data was collected across three change requests to assess how decisions were made, how the decisions were communicated, and whether a process mattered in the formulation and dissemination of those decisions. Data results revealed the comprehensive decision making process for the technical change requests to be effective. Evidence revealed that the process was sufficiently tailored to accommodate the need of each individual technical change which promoted effective communication amongst the stakeholders in the formulation of the strategic decision recommendations elevated to upper management. However, data results also revealed the dissemination of the final decision and approval of the change requests from the higher organizational level down to all stakeholders was less effective. An establishment of a culmination meeting at the end of the change request decision process in which to close the communication loop with all entities would be beneficial.
机译：本文研究了作为NASA / Marshall中心系统工程实践的一部分的沟通和决策过程，以确定其有效性水平。在三个变更请求中收集了数据，以评估如何制定决策，如何传达决策以及流程在制定和传播决策中是否重要。数据结果表明，全面的决策过程使技术变更请求有效。证据表明，该流程经过充分调整，可以适应每项技术变更的需求，从而促进了利益相关者之间在制定上级管理层的战略决策建议时进行有效沟通。但是，数据结果还表明，最终决定的传播和从更高组织级别到所有利益相关者的变更请求的批准效果不佳。在变更请求决策过程结束时建立一个最终会议是有益的，在该会议中关闭与所有实体的通信环路。

著录项

  • 作者

    Hicks, Karen Campbell.;

  • 作者单位

    The University of Alabama in Huntsville.;

  • 授予单位 The University of Alabama in Huntsville.;
  • 学科 Systems science.;Engineering.;Communication.
  • 学位 M.S.E.
  • 年度 2015
  • 页码 145 p.
  • 总页数 145
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 TS97-4;
  • 关键词

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