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Diversity Management Program Strategies to Support Competitive Advantage and Sustainable Growth

机译：支持竞争优势和可持续增长的多样性管理计划策略

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摘要

The study focuses on key characteristics that affect diversity management (DM) in the United States. Developing effective strategies to support and enhance workforce diversity is a competitive business advantage as diverse workforce economic and social contributions outpace homogeneous workgroups. The purpose of this multiple case study was to explore the strategies that service organization leaders (diversity practitioner-leaders) use to develop DM programs to support competitive business advantage and sustainable growth. The general systems theory and DM framework were the lens that guided the study. Five diversity practitioner-leaders from service organizations with business operations in the northwestern region of United States were interviewed. Participants responded to open-ended interview questions. Data collection processes included validating and triangulating the information gathered from participants via transcript review and use of archival business documents and peer-reviewed sources. Following the thematic data analysis, major themes emerged that include linking diversity programs to business goals, educating and creating diversity awareness, and implementing diversity reporting and accountability. Findings revealed strategies that diversity practitioner-leaders could use to enhance workplace DM practices and support sustainable business growth. The study findings could help organizational leaders to affect positive social change by building diverse, welcoming, and all-inclusive workplace cultures, whereby all employees can strive to achieve their full potential, thus improving employee engagement and productivity. As workplace diversity improves, employees' engagement and productivity increases as well as their socioeconomic contributions.
机译：该研究的重点是影响美国多样性管理（DM）的关键特征。制定有效的策略来支持和增强员工多样性是一项竞争性的业务优势，因为多样化的劳动力经济和社会贡献超过了同类的工作组。这个多案例研究的目的是探索服务组织领导者（多元化从业者领导者）用来开发DM计划以支持竞争性业务优势和可持续增长的策略。通用系统理论和DM框架是指导研究的镜头。采访了来自在美国西北地区开展业务的服务组织的五位多元化实践者领袖。参与者回答了不限成员名额的采访问题。数据收集过程包括通过笔录审阅以及使用存档业务文档和经过同行审阅的来源对从参与者收集的信息进行验证和三角剖分。在进行专题数据分析之后，出现了一些主要主题，其中包括将多样性计划与业务目标联系起来，教育和建立多样性意识，以及实施多样性报告和问责制。调查结果揭示了多元化从业者领导者可以用来增强工作场所DM实践并支持可持续业务增长的策略。研究结果可以通过建立多元化，热情好客，包罗万象的工作场所文化，帮助组织领导者影响积极的社会变革，从而使所有员工都可以努力发挥其全部潜力，从而提高员工敬业度和生产力。随着工作场所多样性的改善，员工的敬业度和生产率以及他们的社会经济贡献也得到提高。

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  • 作者

    Amegashie, Alex R.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Business administration.;Management.;Organizational behavior.
  • 学位 D.B.A.
  • 年度 2018
  • 页码 177 p.
  • 总页数 177
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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