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Leadership Strategies to Improve Employee Performance in the Insurance Industry

机译：改善保险业员工绩效的领导力策略

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摘要

Lack of performance improvement strategies contributes to poor employee performance and increases the potential for business failure. Some insurance business leaders lack strategies to improve employee performance. The purpose of this case study was to explore strategies that successful insurance business leaders use to improve employee performance. The classical management and transformational leadership theories served as the conceptual frameworks for this study. Using a semistructured interview technique, 9 purposefully-selected insurance senior managers in Atlanta, Georgia were interviewed on how they successfully improved employee performance. Through open coding and thematic analysis, 4 themes emerged: goal setting and performance review; effective communication; training, coaching, and counseling; and good working environment and teamwork. Sixty-seven percent of participants cited effective communication, and 56% of respondents cited training, coaching, and counseling as well as a pleasant working environment and teamwork as strategies to improve the performance of employees. Findings for the 4 themes revealed that goal setting and performance review had positive effects on employee performance. Study findings show that a good working environment and teamwork have a positive effect on employee engagement. The findings of this study may contribute to positive social change by providing local insurance business leaders with additional strategies for improving employee performance. With improved employee performance, business leaders could generate extra revenue that they could use to advance community welfare.
机译：缺乏绩效改善策略会导致员工绩效不佳，并增加业务失败的可能性。一些保险业务负责人缺乏提高员工绩效的策略。本案例研究的目的是探索成功的保险业务领导者用来提高员工绩效的策略。经典的管理和变革型领导理论是本研究的概念框架。使用半结构化访谈技术，对佐治亚州亚特兰大市有针对性地选择的9位保险高级经理进行了访谈，以了解他们如何成功改善员工绩效。通过公开编码和主题分析，出现了四个主题：目标设定和绩效审查；有效的沟通；培训，辅导和咨询；良好的工作环境和团队合作精神。 67％的参与者称有效沟通，而56％的受访者称培训，辅导和咨询以及愉快的工作环境和团队合作是改善员工绩效的策略。这四个主题的发现表明目标设定和绩效评估对员工绩效产生了积极影响。研究结果表明，良好的工作环境和团队合作会对员工敬业度产生积极影响。这项研究的结果可能会通过为本地保险业务负责人提供其他改善员工绩效的策略来促进积极的社会变革。通过提高员工绩效，企业领导者可以产生额外的收入，他们可以将这些收入用于提高社区福利。

著录项

  • 作者

    Sonko, Momodou K.;

  • 作者单位

    Walden University.;

  • 授予单位 Walden University.;
  • 学科 Finance.
  • 学位 D.B.A.
  • 年度 2018
  • 页码 144 p.
  • 总页数 144
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 建筑科学;
  • 关键词

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