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The effectiveness of information systems teams as change agents in the implementation of business process reengineering.

机译：信息系统团队在实施业务流程再造过程中作为变革推动者的有效性。

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Changes to information systems and technology (IS/IT) are happening faster than ever before. A literature review suggested within business process reengineering (BPR) there is limited information on what an IS/IT team could do to reduce resistance to change and increase user acceptance. The purpose of this ethnographic case study was to explore the impact of information systems teams on the success of implementing BPR. This qualitative study combined theories from organizational change, business process reengineering, and information systems development as a conceptual framework. The research questions focused on what information systems teams can do to enable process change. Thirty interviews were conducted with members of leadership, process teams, customers, and information systems. Data were analyzed using open and axial coding to identify recurring themes. This study showed that the IS/IT team played a critical role in process redesign by providing information on how software or technology solutions could enable customer focused processes. The IS/IT team was integrated into process teams where they were able to understand customers needs and contribute their skills in redesigning and enabling customer focused processes with new software and or technology. This study has the potential for social change within organizations that include the information systems team in the implementation of BPR. This study adds to existing body of research in organizational change, business process reengineering, and information systems by suggesting methods that will increase employee acceptance and reduce fears of IS/IT enabled process change.

机译：信息系统和技术（IS / IT）的变化比以往任何时候都快。关于业务流程再造（BPR）的文献回顾表明，关于IS / IT团队可以采取什么措施来减少对变更的抵制并提高用户接受度的信息有限。这项人种学案例研究的目的是探讨信息系统团队对成功实施BPR的影响。这项定性研究结合了组织变革，业务流程再造和信息系统开发等理论作为概念框架。研究问题集中在信息系统团队可以做什么以实现流程更改上。与领导层，流程团队，客户和信息系统的成员进行了30次访谈。使用开放和轴向编码对数据进行分析，以识别重复出现的主题。这项研究表明，IS / IT团队通过提供有关软件或技术解决方案如何启用以客户为中心的流程的信息，在流程重新设计中发挥了关键作用。 IS / IT团队已集成到流程团队中，他们能够了解客户需求并贡献他们的技能，以重新设计和启用以新软件和/或技术为中心的以客户为中心的流程。这项研究有可能在包括BPR实施中的信息系统团队在内的组织内部发生社会变革。这项研究提出了可以提高员工接受度并减少对IS / IT支持的流程变更的担忧的方法，从而增加了组织变更，业务流程再造和信息系统方面的现有研究。

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作者
Griffith, Gary L.;
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Walden University.;

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授予单位 Walden University.;
学科 Information Technology.;Sociology Organization Theory.
学位 Ph.D.
年度 2009
页码 186 p.
总页数 186
原文格式 PDF
正文语种 eng
中图分类建筑科学;
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3. Focus Issue on Legacy Information Systems and Business Process Change:On the Integrated Design and Evaluation of Business Processes and Information Systems [J] . George Giaglis Communications of the Association for Information Systems . 1999,第1期

机译：遗留信息系统和业务流程变更的焦点问题：业务流程和信息系统的集成设计和评估
4. NOTHING ENDURES BUT CHANGE: AN INVESTIGATION OF THE EFFECTS OF ENTERPRISE SYSTEMS IMPLEMENTATION AND BUSINESS PROCESS CHANGES ON EMPLOYEES' WORK LIFE [C] . Hillol Bala Americas Conference on Information Systems . 2007

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5. The impact of electronic data interchange implementation with business process reengineering. [D] . Tam, Philomena Him-mui. 1998

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The effectiveness of information systems teams as change agents in the implementation of business process reengineering.

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