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Business sustainability through environmental and operational management in five-star hotels in Amman, Jordan

机译：通过环境和运营管理实现约旦安曼五星级酒店的业务可持续发展

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摘要

Tourism is one of Jordan's major sources of foreign currency. Jordan attracts tourists from all around the world due to its political stability, religious toleration, high quality of life, better healthcare and education compared with surrounding areas. The exquisite cuisine, friendly and welcoming people, together with a reasonably liberal social and economic environment also enhance its destination image. In Jordan, the hospitality and tourism (H&T) industry makes a substantial contribution to the Jordanian economy.;The purpose of this research is to investigate sustainable environmental performance in five-star hotels in Amman, Jordan. The study involved respondents from all 13 five star hotels in Amman, Jordan. The respondents were managers, senior executives, supervisors, and employees from five different operational departments including Maintenance and Security (MS), Food and Beverage (F&B), Kitchens (K), Purchasing (P) and Housekeeping (H). A total of 65 surveys and 13 interviews were conducted for the purpose of this study. The primary objective of the study is to determine the impact of business and operational practices of five-star hotels in Amman, on Environmental and Operational Sustainability. Moreover, there is some suggestion by scholars that Maintenance and Security and Purchasing are support departments because they are non-revenue producing. In the context of this study however, Maintenance and Security and Purchasing were defined as operational core (Primary) business units integral to environmental and operational sustainability as their contributions to operational roles in the business were vital for the enterprise to succeed.;The findings from empirical and qualitative data showed that all five-stars hotels applied different sustainable practices in their daily operations to achieve sustainable environmental performance. Most of the respondents from the five-operational departments acknowledged that proper use of water and energy saving were the most common and preferred choice when they were asked about sustainability in the hotel. Seventy-seven (77%) of the MS participants, 62% of the F&B participants believed that sustainability means proper use of water and energy.;Findings of this study show that water saving in the hotel industry can be achieved through applying different ways such as using the dual-flush system for toilets and using water saving shower heads. Also, technology can play a significant role in water recycling using recycling units or desalination plants. Jordanian hotels have already applied many techniques to save water according to the respondents from different operational departments such as using water catchment techniques to secure hotel water use, applying water efficient tools and educating employees and customers of the importance of water conservation. Water scarcity has become a greater challenge over the last two decades for Jordan as the population has doubled and climate change has made rainfall more uncertain and variable. Water supply has been highlighted by respondents as a major problem especially in the hotel industry because hotels consumed large amounts of water and energy. Respondents expressed their fears and uncertainty about water shortage in Jordan and how that affects travel and hotels.;The research findings provide recommendations to the hotels in Amman to enhance sustainable environmental and operational practices. These recommendations include recommendations to policy makers to establish connection with the industry and enhance their policies and regulations. The study also provides recommendations for the hospitality industry in Jordan to enhance the environmental sustainability performance and attain the benefits that result from implementing environmental performance. A set of recommendations are also provided for future researches which include implementing the study on a bigger sample to include four and three stars hotels in different cities in Jordan. (Abstract shortened by ProQuest.).
机译：旅游业是约旦的主要外币来源之一。约旦的政治稳定，宗教宽容，生活质量高，与周边地区相比更好的医疗条件吸引了来自世界各地的游客。精致的美食，友善而友善的人们以及合理宽松的社会和经济环境也增强了其目的地形象。在约旦，酒店和旅游业（H＆T）对约旦的经济做出了重大贡献。本研究的目的是调查约旦安曼五星级酒店的可持续环境绩效。该研究涉及约旦安曼所有13家五星级酒店的受访者。受访者是来自五个不同运营部门的经理，高级管理人员，主管和员工，包括维护和安全（MS），食品和饮料（F＆B），厨房（K），采购（P）和客房服务（H）。这项研究总共进行了65次调查和13次访谈。该研究的主要目的是确定安曼五星级酒店的业务和运营实践对环境和运营可持续性的影响。此外，有学者建议维护和安全与采购是支持部门，因为它们不是收入来源。然而，在本研究的背景下，维护和安全性与采购被定义为环境和运营可持续性不可或缺的运营核心（主要）业务部门，因为它们对业务中的运营角色的贡献对于企业成功至关重要。经验和定性数据显示，所有五星级酒店在日常运营中均采用了不同的可持续发展实践，以实现可持续的环境绩效。来自五个运营部门的大多数受访者承认，当被问及酒店的可持续性时，正确使用节水节能是最普遍和首选的选择。 77位（77％）的MS参与者，62％的F＆B参与者认为可持续发展意味着正确使用水和能源。本研究的结果表明，可以通过应用不同的方法来实现酒店行业的节水例如使用双冲水系统冲洗马桶和使用节水淋浴喷头。此外，技术在使用回收装置或海水淡化厂的水回收中可以发挥重要作用。来自不同运营部门的受访者表示，约旦酒店业已经应用了许多节水技术，例如使用集水技术来确保酒店用水，使用节水工具以及向员工和顾客宣传节水的重要性。在过去的二十年中，由于人口增加了一倍，气候变化使降雨更加不确定和多变，水资源短缺已成为约旦面临的更大挑战。受访者强调供水是一个主要问题，尤其是在酒店业中，因为酒店消耗大量的水和能源。受访者表达了他们对约旦缺水及其如何影响旅行和酒店的担忧和不确定性。研究结果为安曼的酒店提供了建议，以加强可持续的环境和运营实践。这些建议包括建议决策者与行业建立联系并加强其政策和法规。该研究还为约旦的酒店业提供了建议，以提高环境的可持续发展绩效，并从实施环境绩效中获得收益。还为以后的研究提供了一系列建议，包括对更大的样本进行研究，以包括约旦不同城市的四星级和三星级酒店。 （摘要由ProQuest缩短。）。

著录项

  • 作者

    Abdelrazaq, Haitham.;

  • 作者单位

    Western Sydney University (Australia).;

  • 授予单位 Western Sydney University (Australia).;
  • 学科 Management.;Sustainability.
  • 学位 Ph.D.
  • 年度 2017
  • 页码 293 p.
  • 总页数 293
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

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