针对医院信息服务管理工作面临的问题，研究设计了基于ITIL的医院信息服务管理系统，通过岗位职责划分、服务流程优化、服务级别定制，建立完善的运维服务管理体系。详细介绍了基于ITIL的医院信息服务管理系统的系统架构、系统部署、系统应用。该系统在医院实施后，大大提高了医院计算机中心的服务效率和运维水平，提高了用户满意度，使医院信息系统的安全、稳定得到了更加有力的保障。%Aiming at the shortages of the hospital information service management, the paper researched and designed the hospital information service management system based on ITIL, through the responsibility division, service process optimization, the customization of the service level, establishing a perfect maintenance service management system. The paper detailed the design of the system structure, system deployment, and system application. After the implementation of the system in hospital, the hospital computer center' s service efficiency and maintenance level were improved greatly and also the user satisfaction, and the hospital information system was more security, stability.
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