目的：探究患者满意度评定（CSR）量表在我国医院药房的应用，让患者评价药房药师的工作，从药师方面提高医院的医疗服务水平。方法介绍CSR量表及其应用的限制性因素，阐述CSR量表的设计、应用及评价，结合我国医疗实际，讨论其在医院药房中应用于患者同药师交流过程的满意度。结果 CSR量表的应用，除了能反映患者的满意度外，还能用于分析药师的技术水平和个人沟通水平，结合我国实际情况可尝试在医院药房中应用CSR量表。结论 CSR量表在我国医院药房中应用需要结合实际情况进行修订，使其具有可行性。%Objective To explore the application of the client satisfaction rating ( CSR ) scale in the hospital pharmacies of our country for improving the medical treatment service from the aspect of pharmacists. Methods The CSR scale and its use limitations were intro-duced; the CSR scale's design, application and evaluation were elaborated; the satisfaction of its application in the patient-pharmacist communication process was discussed combined with the actual situation of our country. Results The application of the CSR scale can not only indicate the patient satisfaction, but also analyzes the pharmacist's technology level and individual communication level. Then the CSR scale can be tried to be applied in the hospital pharmacies of our country. Conclusion The CSR scale applied in the hospi-tal pharmacy needs to combined with the practical situation for modifying to make it has the feasibility.
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