Objective To know the residents' recognition, satisfaction and recommendations of community health services through " one day experience of community health work" activities in Beijing, in order to promote a scientific and sustainable development of community health services work. Methods Totally 190 participators in " one day experience of community health work" in Beijing were recruited. A self - designed questionnaire which was in a combination of objective and subjective questions was used to know the residents' recognition, satisfaction and recommendations to community health services work in Beijing. Results The participators highly recognized and fully affirmed the activities. They believed that it was necessary to carry out such activities, and expressed willingness to participate in such activities in future. Their biggest gain was that they got a more comprehensive understanding of community health work and changed their intention of seeking medical care, about 82% of them expressed that, in the future, they will chose community health services institutions for medical care of their own and families. Conclusion Beijing community residents are generally satisfied with the medical stuff and their work of community health services institutions. However, it is still necessary to give policy support in medical equipment, staff training, community medication , especially zero - profit - drugs.%目的 通过开展"社区卫生工作一日体验"活动,了解社区居民对北京市社区卫生服务的认可度、满意度和相关建议,以促进北京市社区卫生服务工作的科学和可持续发展.方法 选取参加北京市"社区卫生工作一日体验"活动的190名体验者为调查对象,采用自行设计的调查问卷,以主客观题目相结合的方式,了解体验者对社区卫生服务工作的满意度和认可度.结果 体验者对本次体验活动予以高度认同和充分肯定,表示非常有必要开展这类活动,同时表示今后愿意参加这样的活动.体验者均反映最大的收获是较全面地了解了社区卫生工作,通过体验,改变了自己的就医观念,有约82%的体验者表示以后要首选社区卫生服务机构作为自己和家人的医疗保健机构.结论 北京市社区居民普遍对社区卫生服务机构人员和社区卫生服务工作表示满意,认知度、满意度都有了一定的提高;但仍需要在医疗器械的配备、人员的培训和社区用药,特别是零差率药品等方面给予政策支持.
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