Objectives To investigate the satisfaction of medical staff in health clinics of townships and take appro priate measures to improve it to enhance medical service quality. Methods Group random stratification sampling was conducted, total 16 health clinics of townships were sampled in 4 counties, which including 2 poverty county and 2 non-poverty counties. The questionnaire survey was carried out in their medical staff. Results The satisfac tion of medical staff in health clinics of township was not very high. The average score was (62. 40±ll. 64) ,the av erage score in non-poor counties(67. 41 ±21. 54) was higher than it in poverty county(56. 96±19. 18). The main in fluence factors related to low satisfaction were hospitals' system, benefits and income, and social respect. The sat isfaction was higher in female, younger, low education levels and staff from paramedical units. Conclusions Ac cording to the factors affecting job satisfaction of medical staff in different groups, different administration measures and stimulating ways should be taken to improve their enthusiasm and provide qualified service.%目的 了解乡镇卫生院医务人员工作满意度,提出相应的措施,从而提供高质量的医疗服务.方法 采用随机分层抽样的方法,从山西省贫困县和非贫困县随机各抽取2个县的16个乡镇卫生院的医务人员进行问卷调查.结果 工作总体满意度不高,平均得分62.40±11.64,非贫困县调查对象总体满意度高于贫困县,得分分别为:(67.41±21.54)分、(56.96±19.18)分.医务人员不满意的因素主要是医院制度、福利待遇、社会认同等项目.乡镇卫生院中女性、年龄小、学历低、辅助科室的医务人员更容易对工作感到满足.结论 根据影响贫困县和非贫困县医务人员满意度的因素,应采取针对性的管理措施及激励手段,以提高其工作积极性.
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