Objective To refine the process to improve management methods, to develop a suitable service model for dental clinic, so as to improve economic and social benefits. Methods Improving the medical environment, the service concept, refine management processes, and "people -oriented" services and management methods were used. Results The changes in the health care service idea, and the improvement of dental clinic care, were helpful to achieve economic and social benefits. Conclusion The " people - oriented" services and the refinement process management model is in line with the needs of the development of modern medicine.%目的 通过细化流程完善口腔门诊的管理方法,制定一套适合口腔门诊的服务模式,提高经济效益和社会效益.方法 采用改善就医环境,提高服务理念,细化管理流程,“以人为本”的人性化服务与管理等方法.结果 转变医护人员的服务理念,提高口腔专科的医疗服务质量,取得良好的经济效益和社会效益.结论 “以人为本”的人性化服务与细化流程的管理的模式符合现代医学发展的需求.
展开▼
