Mass incidents generally go through four stages,namely,formation,emergence,development and activation. Therefore, as the role of governing the normal social operation the government ought to take preventive and disposal countermeasures against them. In the forming stage, the government should attach great importance to the improvement of people＇s livelihood which plays a basic role in resolving social contradictions, and take effective measures to establish mechanism of public interests expression. In the emerging stage,the government should establish mechanism of resolving social contradictions.In the developing stage , the government has to make efforts to open complaint channels , properly handle the specific cases and make the governmental information public in time according to law. In the activating stage, the government must establish mechanism of warning and coordination in terms of mass inci- dents and properly guide public sentiment based on the principle of appeasement as the optimum option combining with the proper prudent use of police.%群体性事件从产生到发展直至最后爆发一般都要经过萌芽阶段、显露阶段、发展阶段和激化阶段四个阶段。因此,政府作为主导社会正常运行的一方,也要做到因势而为,采取预防和处置两种应对之策。在萌芽阶段,政府要高度重视改善民生在化解社会矛盾中的基础作用,并采取切实有效的措施建立民众利益表达机制。在显露阶段,政府要建立社会矛盾化解机制。在发展阶段,政府要努力畅通政府信访渠道,妥善处理具体案件和依法及时做好信息公开。在激化阶段,要坚持尽快平息事件原则,建立群体性事件的预警与协调机制,恰当谨慎使用警力,并注意引导社会舆论。
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