随着全球国际化的发展，酒店作为一个不同文化频繁接触和碰撞的地点，多元文化的管理对其显得尤为重要。戴高乐最佳西方酒店是位于多元文化聚集的巴黎国际机场附近的一家四星级商务型酒店，其中的文化因素差异明显，酒店存在着诸多多元文化的冲突和矛盾。这就需要从酒店内部员工的跨文化管理、酒店自身文化塑造以及其外部客源多元文化管理出发，以跨文化管理理论为基础，在酒店的管理制度、企业文化、人员激励、市场营销等方面做出相应的调整来解决问题。%With the development of globalization,as a place touched and crashed frequently with various cultures, the multicultural management becomes more important for hotels than ever before.The Best Western Paris CDG is a four-star hotel nearby Paris airport with lots of multicultural elements gathered.Conflicts and contradictions occur frequently because of obvious cultural differences.The cultural management should begin with intercultural manage-ment of staff inside,hotel culture building and multicultural management of guests outside,making some corre-sponding adjustments of hotel management system,organization culture,personnel motivation,marketing and sales based on the intercultural management theory to solve those cultural problems.
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