医院客户服务部承担着门诊咨询和导引服务、集中预约大型检查项目、对口支援社区卫生服务中心、随访出院病人、调查门诊病人构成、监测窗U等候时间、岗前培训志愿者服务等工作.客户服务部承担的工作是门诊服务流程的起始点和终止点,是门诊服务流程的对外延伸,是门诊服务流程的反馈,是门诊服务流程的重要补充.%Customer service department of hospital bears consultation and guide, central reservation of inspection items, supporting community health service center, follow-up patients of leaving hospital, investigation composition of outpatients, monitoring waiting time of service windows, and pre-post training of volunteers. Customer service department is the starting point and termination point of service procedure, an outside extension of service procedure, a feedback of service procedure, and an important supplement of service procedure.
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