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International Journal of Services and Operations Management

International Journal of Services and Operations Management

中文名称：国际期刊的服务和操作管理

ISSN：1744-2370
出版周期：Quarterly

发文量：611

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1.Logistics implications of electric car manufacturing

机译：电动汽车制造的物流影响
- 作者：Florian Klug
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Electric car manufacturing;
- Logistics management;
- Supply chain management;
- Electromobility;
- Manufacturing phenotypes;
2.Responsible tourism management as an integrated approach for enhancing the standards of living of local people in Egypt

机译：负责任的旅游业管理是提高埃及当地人民生活水平的综合方法
- 作者：Mohammed I. Eraqi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Responsible tourism management;
- RSTM;
- Standards of living;
- Sustainability;
- Local people;
- Egypt;
3.Ranking and measuring efficiency using secondary goals of cross-efficiency evaluation - a study of railway efficiency in Iran

机译：使用交叉效率评估的次要目标对效率进行排名和衡量-伊朗铁路效率研究
- 作者：Mohammad Mahallati Rayeni;Faranak Hosseinzadeh Saljooghi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Data envelopment analysis;
- DEA;
- Cross-efficiency evaluation;
- Secondary goal;
- Symmetric weights;
- Ranking;
- Railway;
- Iran;
4.Simulation process of Isfahan post office using Arena

机译：使用Arena进行伊斯法罕邮局的仿真过程
- 作者：Somaye Sharifi;Sayed Mojtaba Sajadi;Mohammad Mahdi Tavakoli
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Postal services;
- Waiting-time;
- Efficiency and productivity;
- Arena simulation;
5.Analysing the operational risks in supply chain by using weighted interpretive structure modelling technique

机译：使用加权解释结构建模技术分析供应链中的操作风险
- 作者：Mahesh Chand;Tilak Raj;Ravi Shankar
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Operational risks;
- Supply chain management;
- SCM;
- Interpretive structural modelling;
- ISM;
- Effectiveness index;
6.Impact of information on newsvendor ordering and incentive contact for retailer in a two-level supply chain

机译：信息对两级供应链中零售商的新闻供应商订购和激励联系的影响
- 作者：Asif Muzaffar;Shiming Deng
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Worst case distribution;
- WCD;
- Risk bias;
- Newsvendor;
- Incentive contract;
7.Reverse logistics barriers in Polish enterprises

机译：波兰企业逆向物流壁垒
- 作者：Marta Starostka-Patyk;Marcin Zawada;Aleksander Pabian;Marek Szajt
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Reverse logistics;
- Barriers;
- Polish enterprises;
- Implementation;
- Poland;
8.Predictive maintenance using FMECA method and NHPP models

机译：使用FMECA方法和NHPP模型进行预测性维护
- 作者：Nishit Kumar Srivastava;Sandeep Mondal
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Predictive maintenance;
- NHPP models;
- FMECA analysis;
9.Studying and prioritising the effective elements of internet advertising on e-marketing

机译：研究网络广告在电子营销中的有效要素并确定其优先级
- 作者：Mohammad Doostar;Mohammad Hossein Mohammadi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- E-marketing;
- Contextual elements;
- Interactive elements;
- External elements;
- Internet ads;
10.Studying the effect of organisational culture and structure on knowledge sharing: a case study in Lahijan food industry companies

机译：研究组织文化和结构对知识共享的影响：以Lahijan食品工业公司为例
- 作者：Reza Esmaeilpour;Meysam Taheri
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Organisation structure;
- Organisation culture;
- Knowledge management;
- Knowledge sharing;
11.Causality between liquidity management and profitability: evidence from Indian CPSEs

机译：流动性管理与盈利能力之间的因果关系：来自印度CPSE的证据
- 作者：Bhaskar Bagchi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Central public sector enterprises;
- CPSEs;
- Liquidity management;
- Profitability;
- Unit root test;
- Fixed effects model;
- Granger causality test;
12.Quality management practices: an international perspective

机译：质量管理实践：国际视野
- 作者：Mohamed A. Youssef;Eyad M. Youssef;Farouk Saleh
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Quality management practices;
- Quality performance;
- Total quality management;
- TQM;
- Six Sigma;
- ISO 9000;
- World-class manufacturing;
- North America;
- Saudi Arabia;
13.Data envelopment analysis in cellular manufacturing systems considering worker assignment

机译：考虑工人分配的蜂窝制造系统中的数据包络分析
- 作者：Amin Aalaei;Mohammad Mahdi Paydar;Mohammad Saidi-Mehrabad
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Data envelopment analysis;
- DEA;
- Cellular manufacturing;
- Mathematical programming;
14.Behind closed doors: the potential of lean management in safety audit services

机译：闭门造车：安全审计服务中精益管理的潜力
- 作者：Xavier Walthoff-Borm;Luc Chalmet
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Lean management;
- Professional services;
- Safety audit;
15.Uncertainty and schedule instability in supply chain: insights from case studies

机译：供应链中的不确定性和进度不稳定：案例研究的见解
- 作者：I. Nyoman Pujawan;Mahendrawathi Er;Duangpun Kritchanchai;Tuanjai Somboonwiwat
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Schedule instability;
- Manufacturing management;
- Supply chain;
- Uncertainty;
- Case study;
16.Efficient heuristics for cost optimisation in multi stage supply chain network with a fixed transportation charge

机译：具有固定运输费用的多阶段供应链网络中成本优化的有效启发法
- 作者：P. Manimaran;V. Selladurai
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Heuristics;
- Fixed cost;
- Mixed integer programming;
- Multi stage;
- Supply chain network;
17.Cutting-fluid selection using complex proportional assessment method

机译：使用复杂的比例评估方法选择切削液
- 作者：Rajesh Attri;Nikhil Dev;Krishan Kumar;Amit Rana
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Cutting fluid;
- Complex proportional assessment;
- COPRAS;
- Selection;
- Matrix;
- Ranking;
18.The effect of benchmarking procurement plan and after sales services on suppliers sales success in western region of Kingdom of Saudi Arabia

机译：标杆采购计划和售后服务对沙特阿拉伯王国西部地区供应商销售成功的影响
- 作者：Sulieman Ibraheem Shelash Al-Hawary;Bahaa Abdul-Hafez Attallah Al-Nady
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Benchmarking procurement plan;
- BPP;
- After sales services;
- ASS;
- Suppliers sales success;
- SSS;
- Retailers and wholesalers;
- Saudi Arabia;
19.A data envelopment analysis approach for measuring the efficiency in continuous manufacturing lines: a case study

机译：用于测量连续生产线效率的数据包络分析方法：案例研究
- 作者：Ehsan Pourjavad;Hadi Shirouyehzad
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Data envelopment analysis;
- DEA;
- Slacks-based measure;
- SBM;
- Analysing;
- Performance assessment;
- Manufacturing lines;
20.Consumers' preferences for facets of green supply chain management

机译：消费者对绿色供应链管理方面的偏好
- 作者：Bowon Kim;Kwangtae Park;Morgan Swink
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Supply chain management;
- Social responsibility;
- Sustainability;
- Survey methods;
- Regression analysis;
- Consumer preferences;
21.Using cost-time profile to estimate the product direct cost in multi-production value stream

机译：使用成本时间曲线估算多产品价值流中的产品直接成本
- 作者：Seyed Mohammad Seyedhosseini;Ahmad Ebrahimi-Taleghani
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Value stream mapping;
- VSM;
- Cost-time profile;
- CTP;
- Product cost estimation;
- PCE;
- Product direct cost;
- PDC;
22.Inter-cell movement minimisation in a cellular manufacturing system having stochastic parameters

机译：具有随机参数的蜂窝制造系统中的小区间移动最小化
- 作者：Reza Salarian;Hamed Fazlollahtabar;Iraj Mahdavi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Cellular manufacturing system;
- CMS;
- Mathematical programming;
- Stochastic parameters;
23.Integration of Monte Carlo simulation and chi-square automatic interaction detector algorithm for modelling and estimation of conventional power plant construction volumes

机译：蒙特卡洛模拟和卡方自动交互检测器算法的集成，用于常规电厂建设量的建模和估计
- 作者：Ali Azadeh;Monireh Jalili;Mohammad Abdollahi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Conventional power plant;
- Simulation;
- Chi-square automatic interaction detector;
- CHAID;
- Estimation;
24.An integrated stochastic multi-criteria acceptability analysis and mathematical optimisation for service marketing

机译：服务营销的集成的随机多准则可接受性分析和数学优化
- 作者：Hamed Fazlollahtabar;Ermia Aghasi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Customer measure;
- Stochastic multi-criteria acceptability analysis;
- SMAA;
- Mathematical optimisation;
25.Analysis of 3PL sustainable relationship framework

机译：3PL可持续关系框架分析
- 作者：Sadia Samar Ali;R. Kaur;Rameshwar Dubey
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Sustainable operation;
- Third party logistic;
- 3PL;
- Customer satisfaction;
- Indian industries;
26.Customer input failures in service processes

机译：服务流程中的客户输入失败
- 作者：Kaisa Seppanen;Janne Huiskonen;Henri Karppinen
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
27.An application of analytic network process for the selection of cellular manufacturing systems

机译：解析网络过程在蜂窝制造系统选择中的应用
- 作者：Rambabu Kodali;G. Anand;Matta Udaykiran Reddy
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Job shop;
- Cellular manufacturing systems;
- CMS;
- Flexible manufacturing systems;
- FMS;
- Multi-criteria decision making;
- MCDM;
- Model;
- Analytic network process;
- ANP;
- Selection/justification;
- Case study;
- India;
28.Seafaring staff scheduling

机译：航海人员安排
- 作者：Mohamed Haykal Ammar;Mounir Benaissa;Habib Chabchoub
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
29.A novel multi-criteria decision making approach for personalisation system

机译：一种新颖的个性化系统多准则决策方法
- 作者：Makram Soui;Khaled Ghedira;Mourad Abed
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Personalisation;
- Personalised services;
- Evaluation;
- Multi-criteria decision making;
- Intelligent transport systems;
- ITSs;
30.Investigating the online banking customer satisfaction model under the controlled effect of demographic variables

机译：人口变量控制效应下的网上银行客户满意度模型研究
- 作者：Vijaya Kameswari Allada;Rameshwar Dubey
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Customer satisfaction;
- Online banking;
- Control variables;
- Multiple linear regression analysis;
31.Sustainability consideration within product lifecycle management through maturity models analysis

机译：通过成熟度模型分析，在产品生命周期管理中考虑可持续性
- 作者：Haiqing Zhang;Yacine Ouzrout;Abdelaziz Bouras;Matteo Mario Savino
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- TIFOS framework;
- PLM maturity model;
- AHP methodology;
- Sustainability measurement;
- PLM benefits;
32.Development and analysis of hybrid genetic algorithms for flow shop scheduling with sequence dependent setup time

机译：具有序列依赖建立时间的流水车间调度的混合遗传算法的开发与分析
- 作者：Rajesh Vanchipura;R. Sridharan
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
- Flow shop;
- Sequence dependent setup time;
- SDST;
- Hybrid genetic algorithm;
- Parameter tuning;
33.A bi-objective stochastic single facility location model for a supermarket

机译：超市的双目标随机单一设施选址模型
- 作者：Arousha Haghighian Roudsari;Kuan Yew Wong
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Facility location;
- Stochastic;
- Bi-objective;
- Minisum;
- Maxisum;
- Rectangular region;
- Rectilinear distance;
34.A new model for ranking suppliers in the presence of both undesirable and non-discretionary outputs

机译：在出现不良和非随意输出的情况下对供应商进行排名的新模型
- 作者：Abdollah Noorizadeh;Mahdi Mahdiloo;Reza Farzipoor Saen
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Supplier selection;
- Undesirable output;
- Non-discretionary output;
- Super-efficiency;
35.The role of brand image in forming airlines passengers' purchase intention: study of Iran aviation industry

机译：品牌形象在形成航空公司旅客购买意愿中的作用：伊朗航空业研究
- 作者：Majid Mohammad Shafiee;Ali Sanayei;Arash Shahin;Hossein Rezaei Dolatabadi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Brand;
- Brand image;
- Purchase intention;
- Aviation industry;
36.Building antifragility in service organisations: going beyond resilience

机译：在服务组织中建立抗脆弱性：超越弹性
- 作者：Ayham Jaaron;Chris J. Backhouse
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Antifragility;
- Service operations;
- Service delivery;
- Learning organisations;
- Service organisations;
- Organisational learning;
37.An instrument for identification of critical factors for quality and productivity improvement in sponge iron industry

机译：一种确定海绵铁行业质量和生产率提高的关键因素的工具
- 作者：R. L. Shrivastava;Vinod S. Gorantiwar
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Critical success factor;
- CSF;
- Quality and productivity;
- Qamp;
- P;
- Sponge iron industry;
38.Simulation model of professional service personnel inventory

机译：专业服务人员库存模拟模型
- 作者：Scott R. Swenseth;David L. Olson
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Service operations;
- Supply chain;
- Monte Carlo simulation;
- Legal personnel management;
39.Supply chain strategy and organisational performance: role of core operational functions

机译：供应链战略与组织绩效：核心运营职能的作用
- 作者：Muhammad Shakeel Sadiq Jajja;Shaukat Ali Brah;Syed Zahoor Hassan
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第3期
- Supply chain strategy;
- Core operational functions;
- Performance;
- Empirical research;
- Structural equation modelling;
40.ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

机译：ANN，QFD和ISM方法在印度建立电力公用事业服务以提高消费者满意度
- 作者：Suchismita Satapathy
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Service quality;
- ANN;
- QFD;
- Interpretive structural modelling;
- ISM;
- Electricity utility;
- Consumer satisfaction;
41.A multi-scenario model for empty container repositioning with uncertain demand

机译：需求不确定的空箱重定位的多场景模型
- 作者：Massimo Di Francesco;Michela Lai;Paola Zuddas
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第2期
42.Alignment of dimensions towards modelling organisational supply chain agility

机译：调整维度以建模组织供应链敏捷性
- 作者：Swagatika Mishra;Saurav Datta;Siba Sankar Mahapatra;Bikash Ranjan Debata
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Organisational supply chain agility;
- Factor analysis;
- FA;
- Exploratory factor analysis;
- EFA;
43.Understanding the importance of total quality management dimensions: critical review of soft and hard aspects

机译：了解总体质量管理维度的重要性：对软硬方面的严格审查
- 作者：Amjad Al-Khalili;Khairanum Subari
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Soft;
- Hard;
- TQM models;
- Dimensions;
- Understanding;
- Quality management;
- Malaysia;
44.AHP-PROMETHEE integrated approach for agile concept selection

机译：敏捷概念选择的AHP-PROMETHEE集成方法
- 作者：S. Vinodh;Adithya Patil;T. S. Sai Balagi;P. Sundara Natarajan
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第4期
- Agile manufacturing;
- Concept selection;
- Multi criteria decision making;
- MCDM;
- Analytical hierarchy process;
- PROMETHEE;
45.Financial state of affairs for NCAA sports: a case for intangible strategic assets?

机译：NCAA体育的财务状况：无形战略资产的案例？
- 作者：Amber A. Smith;David P. Synowka
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Business strategy;
- Financial report;
- Intangible assets;
- NCAA;
- RBV;
- Student athletes;
46.A heuristic algorithm for the university course timetabling problems by considering measure index: a case study

机译：考虑测度指标的大学课程时间表问题的启发式算法：一个案例研究
- 作者：Mohadese Kaviani;Hadi Shirouyehzad;Seyyed Mojtaba Sajadi;Mohammadreza Salehi
- 期刊名称：《International Journal of Services and Operations Management》 | 2014年第1期
- Educational timetabling;
- University course timetabling;
- Heuristic algorithms;
- Measure index;
47.A comparison of competing structural models in call centres: prospects for value creation

机译：呼叫中心竞争性结构模型的比较：价值创造的前景
- 作者：Ayham Jaaron;Chris Backhouse
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Service design;
- Systems thinking;
- Public sector;
- Mechanistic structure;
- Call centres;
- Affective commitment;
48.Identification of arenas unconquered by agile manufacturing researches and practices through a literature survey

机译：通过文献调查确定未被敏捷制造研究和实践所征服的竞技场
- 作者：C. G. Sreenivasa;S. R. Devadasan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Agile manufacturing;
- AM;
- Lean manufacturing;
- Artificial intelligence;
- AI;
- Industrial sectors;
- Engineering products;
49.An intelligent hybrid model for the integrated design of cellular manufacturing systems

机译：用于蜂窝制造系统集成设计的智能混合模型
- 作者：K. S. Sangwan;Rambabu Kodali
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Cellular manufacturing systems;
- CMS;
- Simulated annealing;
- SA;
- Genetic algorithms;
- GA;
- Cellular layouts;
50.Application of fuzzy SMART approach for supplier selection

机译：模糊SMART方法在供应商选择中的应用
- 作者：M. Sandeep;S. Kumanan;S. Vinodh
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Supply chain management;
- Supplier selection;
- Fuzzy simple multi attribute rating technique;
- Fuzzy SMART;
51.Designing and pre-testing a questionnaire for two-wheeler services

机译：设计和预测试两轮车服务调查表
- 作者：Virupaxi Bagodi;Biswajit Mahanty
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Questionnaire design;
- Pre-testing;
- Service quality;
52.A multiple objective approach to scheduling the preventive maintenance of modular aircraft components

机译：安排预防性维护模块化飞机部件的多目标方法
- 作者：Seong-Jong Joo;Hokey Min
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Preventive maintenance;
- Military logistics;
- Dynamic goal programming;
53.A methodology for the implementation of lean thinking in manufacturing support services

机译：在制造支持服务中实施精益思维的方法
- 作者：A. Jaaron;C. J. Backhouse
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Manufacturing organisation;
- Lean thinking;
- Support services;
- Call centres;
- Methodology;
54.Effects of firm characteristics on the link between business environment and operations strategy: evidence from China's retail sector

机译：企业特征对商业环境与运营策略之间联系的影响：来自中国零售业的证据
- 作者：Wantao Yu;Ramakrishnan Ramanathan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Business environment;
- China;
- Firm characteristics;
- Operations strategy;
- Retail;
55.Modularity in logistics services: a business model and process view

机译：物流服务中的模块化：业务模型和流程视图
- 作者：A. Bask;M. Lipponen;M. Rajahonka;M. Tinnila
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Modularity;
- Business models;
- BM;
- Business processes;
- BP;
- Logistics services;
56.Modular service design in professional services: a qualitative study

机译：专业服务中的模块化服务设计：定性研究
- 作者：Davi Nakano
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Service operations;
- Ethnography;
- Professional services;
- Modular design;
- Creative industries;
- Advertising;
57.AQUA: Analytical model for evaluation and selection of Third-Party Logistics service provider in supply chain

机译：AQUA：用于评估和选择供应链中第三方物流服务提供商的分析模型
- 作者：R. Rajesh;S. Pugazhendhi;K. Ganesh;C. Muralidharan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- 3PL service provider;
- Third-party logistics service provider;
- Analytical model;
- QFD;
- Quality function deployment;
- AHP;
- Analytic hierarchy process;
58.Supply chain benefits from consortia e-marketplaces: a case study of AeroDefence

机译：供应链受益于联合体电子市场：AeroDefence案例研究
- 作者：Michael Johnson
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Consortia e-marketplaces;
- AeroDefence;
- Supply chain benefits;
- Aerospace and defence sector;
- Buyers;
- Suppliers;
- Collaboration;
- Capabilities;
- Case study;
59.Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry

机译：全面质量管理和服务质量：对服务行业质量管理实践和障碍的探索性研究
- 作者：Faisal Talib;Zillur Rahman;M. N. Qureshi;Jamshed Siddiqui
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Total quality management;
- TQM;
- Service quality;
- Barriers;
- TQM practices;
- Service industries;
60.Integrated supply chain: a survey of Indian textile organisations

机译：综合供应链：对印度纺织组织的调查
- 作者：Darshan Kumar;Om Pal Singh;Jagdev Singh
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Supply chain;
- Integration;
- Objectives;
- Indian textile organisations;
- India;
61.Creating value for the business service buyer through modularity

机译：通过模块化为业务服务购买者创造价值
- 作者：Pauliina Ulkuniemi;Saara Pekkarinen
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
62.Assessing the interaction of price optimisation and system-wide transportation selection on a third-party logistics provider

机译：评估第三方物流提供商的价格优化与系统范围内的运输选择之间的相互作用
- 作者：Yong Joo Lee;Tim Baker
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Supply chain management;
- Reverse logistics;
- Transportation;
- Pricing;
- Optimisation;
63.Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations

机译：混沌理论与经济衰退的商业环境：服务与制造组织运营状况的案例研究
- 作者：Alan D. Smith
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Chaos theory;
- Operations;
- Project management;
- Quality assurance;
- Service operations;
- Strategic positioning;
- Supply chain management;
64.An analysis on enhancing service delivery in the United States Coast Guard

机译：加强美国海岸警卫队服务交付的分析
- 作者：Tad Drozdowski;Tugrul U. Daim
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Service delivery;
- Public services;
- Process improvement;
- Coast guard;
65.Waste elimination using quality function deployment

机译：使用质量功能部署消除浪费
- 作者：Ibrahim A. Rawabdeh
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Quality function deployment;
- QFD;
- Waste elimination;
- Lean manufacturing;
- Operations management;
- QFD-waste elimination model;
66.Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison

机译：使用SERVQUAL和AHP评估服务质量：在中国一家IT公司的应用和比较
- 作者：Ji Cheng Zhu;Ramakrishnan Ramanathan;Usha Ramanathan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- IT service management;
- SQ;
- Service quality;
- Quality management;
- AHP;
- Analytic hierarchy process;
- SERVQUAL;
67.Workplace productivity and managerial support issues associated with March Madness

机译：与三月疯狂相关的工作场所生产力和管理支持问题
- 作者：Amber A. Smith;Alan D. Smith;O. Felix Offodile
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Customer relationship management;
- Empirical;
- March Madness;
- Employee cohesiveness;
- Office gambling;
- Sports management;
68.Utilisation of new technologies: a state-of-art-review and future prospective

机译：新技术的利用：最新的审查和未来的展望
- 作者：Harwinder Singh;J. S. Khamba
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- AMTs;
- Advanced manufacturing technologies;
- New technologies;
- Success factors;
- Utilisation;
69.Green Supply Chain Management orientation and firm performance: evidence from South Korea

机译：绿色供应链管理方向和公司绩效：韩国的证据
- 作者：Jin Hwan Kim;Sunhee Youn;James Jungbae Roh
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Green supply chain;
- Partners' trust;
- Information sharing;
70.An integrated fuzzy-AHP-LP (FAHLP) approach for supplier selection and purchasing decisions

机译：用于供应商选择和采购决策的集成模糊AHP-LP（FAHLP）方法
- 作者：Rakesh D. Raut;Harsh V. Bhasin;Sachin S. Kamble;Sayan Banerjee
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Supplier selection;
- Telecommunication;
- Fuzzy;
- Analytic hierarchy process;
- AHP;
- Linear programming;
- LP;
- Multi-criteria decision-making;
- MCDM;
71.Evaluation of green supply chain management practices in the Malaysian automotive industry

机译：评估马来西亚汽车行业的绿色供应链管理实践
- 作者：Ezutah Udoncy Olugu;Kuan Yew Wong
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Green supply chain management;
- GSCM;
- Automotive industry;
- Malaysia;
- Supply chain;
72.Co-creation and the new marketing mix as an innovative approach for enhancing tourism industry competitiveness in Egypt

机译：共创和新的营销组合是提高埃及旅游业竞争力的创新方法
- 作者：Mohammed I. Eraqi
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Co-creation;
- 4Cs;
- ICT;
- Stakeholder;
- Competitiveness;
- Egypt;
73.Customers' quality perceptions towards online railway reservation services in India: an exploratory study

机译：客户对印度在线铁路预订服务的质量认知：一项探索性研究
- 作者：Arpita Khare;Meenakshi Handa
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Online reservation;
- Service quality;
- Customer perceptions;
- Technology;
- India;
74.Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology

机译：基于自动车辆定位和调度系统以及无线通信技术管理出租车服务运营
- 作者：Ziqi Liao
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Public transport;
- Taxi;
- Service operations management;
- Wireless communication technology;
- Singapore;
75.Service operations management: case studies of architectural firms' commitment to quality assurance

机译：服务运营管理：建筑公司对质量保证承诺的案例研究
- 作者：Alan D. Smith;O. Felix Offodile
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Architectural industry;
- Competitive strategy;
- Operational effectiveness;
- Project management;
- Team integration;
- USA;
76.Integrated planning in a multi-site procurement, production and distribution system under rolling schedule

机译：按滚动计划在多站点采购，生产和分销系统中进行综合计划
- 作者：Atul P. Kanyalkar;Gajendra K. Adil
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Multi-site planning;
- Operations management;
- Rolling schedule;
- Nervousness;
77.Performance analysis of Virtual Cellular Manufacturing: a simulation study

机译：虚拟蜂窝制造的性能分析：仿真研究
- 作者：R. Jayachitra;P. S. S. Prasad
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Functional layout;
- Virtual cellular layout;
- Cellular layout;
- Simulation;
78.Can organisations disrupt and expand from their core to sustain their operations?

机译：组织是否可以破坏和扩展其核心以维持其运营？
- 作者：Kaushik Sridhar
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Disruptive technology;
- Adjacency moves;
- Disruptive innovation;
- Sustaining innovation;
- Australian retail industry;
- Case study;
79.Classification of mass customisation: a Socio-Technical System perspective

机译：大规模定制的分类：社会技术系统的角度
- 作者：Y. Park;A. Y. Nahm
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Mass customisation;
- Socio-technical system perspective;
80.The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b

机译：b2b中感知到的服务创新，服务价值，情绪智力，客户承诺和忠诚度之间的关系
- 作者：Israel Boxer;Gabor Rekettye
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Emotional intelligence;
- Service innovation;
- Service value;
- Customer commitment;
- Customer loyalty;
- Services;
- Israel;
81.A queuing model with balking index and reneging rate

机译：具有抑制指数和更新率的排队模型
- 作者：Pen-Yuan Liao
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Queuing theory;
- Balking index;
- Reneging rate;
- Business loss;
- Service systems;
82.Integrated framework for component variety management: a case study

机译：组件品种管理的集成框架：案例研究
- 作者：Gang Wang;Bimal Nepal;Leslie Monplaisir;Steve Ponsock
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Component variety;
- Sourcing selection;
- Automotive;
83.Determinants of competitiveness and their relative importance: a study of Indian auto-component industry

机译：竞争力及其相对重要性的决定因素：印度汽车零部件产业研究
- 作者：Deepika Joshi;Ajay Pal Singh Rathore;Dipti Sharma;Bimal Nepal
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第4期
- Competitiveness;
- Prioritisation;
- Auto-component industry;
- Analytic network process;
- ANP;
- India;
84.Toyota's A3 reports for improving 6-S activities: an aeronautical industry case study

机译：丰田的A3报告改善了6-S活动：航空业案例研究
- 作者：R. Gnanaguru;K. Puvaneswari;Jogendra Mallick;C. Jegadheesan;V. Mohan Sivakumar;S. R. Devadasan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- 6-S;
- Toyota's A3 report;
- Process improvement;
- Hindustan Aeronautics Limited;
- HAL;
- Case study;
85.Measuring the risk of sourcing from low cost countries: a macro perspective

机译：衡量从低成本国家/地区采购的风险：宏观角度
- 作者：Hokey Min;Ilsuk Kim
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Global sourcing;
- Supply chain risks;
- Low cost countries;
86.Inventory policies for a supplier facing mixed periodic demand in a single-supplier multi-retailer supply chain

机译：单供应商多零售商供应链中面临周期性混合需求的供应商的库存策略
- 作者：Su-Hwa Wu;Juhwen Hwang
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Supply chain management;
- Inventory management;
- Periodic demand;
- Lot-sizing;
87.Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique

机译：使用综合分析质量模糊（AQF）技术进行汽车购买的多标准决策
- 作者：Rakesh D. Raut;Harsh V. Bhasin;Sachin S. Kamble
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第2期
- Analytical hierarchy process;
- AHP;
- Quality function deployment;
- QFD;
- Fuzzy set theory;
- Car selection criteria;
- Multi-criteria decision-making;
- MCDM;
- India;
88.Measurement of service quality in banks: a comparative study between public and private banks in India

机译：银行服务质量的度量：印度公共银行和私人银行的比较研究
- 作者：Sachln S. Kamble;Sudheer M. Dhume;Rakesh D. Raut;Ranjan Chaudhuri
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- Quality;
- Service quality;
- Service quality dimensions;
- SERVQUAL;
- Customer expectations;
- Customer perceptions;
- Banking;
- Retail banking;
- India;
89.An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement

机译：在世界一流的制造绩效评估中对现有绩效评估框架的概述
- 作者：A. K. Digalwar;K. S. Sangwan
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- World class manufacturing;
- Performance measurement framework;
- Manufacturing excellence;
- Balanced scorecard;
90.Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan

机译：研发组织中全面质量管理的实施：韩国和台湾的比较研究
- 作者：Soon W. Hong;Cheng-Li Huang
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第3期
- TQM;
- Total quality management;
- Ramp;
- D;
- Research and development;
- Korea;
- Taiwan;
- Moderated multiple regression;
- Structural equation modelling;
- Comparative study;
91.Redesigning the design process through interactive simulation: a case study of life-cycle engineering in jet engine conceptual design

机译：通过交互式仿真重新设计设计过程：喷气发动机概念设计中的生命周期工程案例研究
- 作者：Warren Kerley;David C. Wynn;Claudia Eckert;P. John Clarkson
- 期刊名称：《International Journal of Services and Operations Management》 | 2011年第1期
- Jet engine design;
- Life-cycle engineering;
- LCE;
- Process change;
- Design process simulation;
- Applied signposting model;
- ASM;
92.Using working capital management to improve profitability in the value chain of automotive industry

机译：利用营运资金管理提高汽车行业价值链的盈利能力
- 作者：Sari Viskari;Lotta Lind;Timo Karri;Florian Schupp
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第1期
- Working capital management;
- Cycle time;
- Profitability;
- Automotive industry;
- Value chain;
- Financial supply chain;
93.Project-based learning course design: a service design approach

机译：基于项目的学习课程设计：一种服务设计方法
- 作者：Rui M. Lima;Joao Mello da Silva;Natascha van Hattum-Janssen;Simone Borges Simao Monteiro;Joao Carlos Felix de Souza
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第3期
- Service;
- Service design;
- Project-based learning;
- Curriculum development;
- Curriculum design;
94.An EOQ model with fuzzy demand and learning in fuzziness

机译：具有模糊需求和模糊性学习的EOQ模型
- 作者：Christoph H. Glock;Kurt Schwindl;Mohamad Y. Jaber
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第1期
- EOQ model;
- Inventory control;
- Fuzzy demand;
- Learning;
- Learning in fuzziness;
- Uncertainty reduction;
95.Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

机译：基于顾客感知和差距分析的数据包络分析对酒店的绩效评价
- 作者：Hadi Shirouyehzad;F. Hosseinzadeh Lotfi;Arash Shahin;Mir. B. Aryanezhad;Reza Dabestani
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第4期
- Service quality dimensions;
- Data envelopment analysis;
- DEA;
- SERVQUAL;
- Evaluation;
- Hotel;
- Ranking;
96.An extension of internal service quality concept: lesson from the best low-cost carrier in the six regions of the world

机译：内部服务质量概念的扩展：来自世界六个地区最好的低成本航空公司的教训
- 作者：Yudi Fernando;Norizan Mat Saad;Mahmod Sabri Haron
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第1期
- Budget airline;
- Benchmarking;
- Process approach;
- Service quality;
- Service marketing;
97.Comparison of meta-heuristics for container ship routing problem

机译：集装箱船路径问题的元启发式方法比较
- 作者：S. Santhanakrishnan;T. T. Narendran;K. Ganesh;S. P. Anbuudayasankar
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第3期
- Shipping network design;
- Empty containers;
- Genetic algorithm;
- GA;
- Simulated annealing;
- SA;
98.Performance optimisation of automobile service centre using Taguchi approach

机译：Taguchi方法优化汽车服务中心的性能
- 作者：Rishu Sharma;Suresh Garg
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第2期
- Automobile service centre;
- ASC;
- Simulation;
- Taguchi experimental design;
99.Investigation of supply chain flexibility using a forced field analysis - a case study

机译：使用强制域分析调查供应链灵活性-案例研究
- 作者：Dileep More;A. Subash Babu
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第4期
- Supply chain;
- SC;
- Supply chain flexibility;
- SCF;
- Stimuli;
- Enablers;
- Inhibitors;
- Forced field analysis;
- FFA;
- Case study;
100.Alleviating the negative waiting experience through the moderating role of service environment: an empirical study

机译：通过调节服务环境的作用缓解负面的等待体验：一项实证研究
- 作者：Erlinda N. Yunus;Sumartoyo
- 期刊名称：《International Journal of Services and Operations Management》 | 2012年第2期

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