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首页> 外文期刊>International Journal of Services and Operations Management >Behind closed doors: the potential of lean management in safety audit services
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Behind closed doors: the potential of lean management in safety audit services

机译：闭门造车：安全审计服务中精益管理的潜力

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摘要

The purpose of this study is to investigate the alignment of lean management with professional services such as safety auditing. Despite the importance of the management and employee commitment for the application of lean principles, there is no empirical evidence of the need for change in this distinct type of services. Professional services are different from regular services due to the type of the work and the nature of employees themselves. Our study provides the first systematic and comprehensive insight into the relevance of lean management in the business logic of big safety audit firms. Results indicate that big safety audit firms are doing well to implement lean management principles. The implications of these results in relation to service operations management theory and practice are discussed.
机译：这项研究的目的是调查精益管理与安全审计等专业服务的一致性。尽管管理层和员工对应用精益原则的承诺很重要，但没有任何实证证据表明这种独特类型的服务需要改变。由于工作类型和员工本身的性质，专业服务与常规服务有所不同。我们的研究为大型安全审计公司的业务逻辑中的精益管理的相关性提供了第一个系统且全面的见解。结果表明，大型安全审计公司在实施精益管理原则方面做得很好。讨论了这些结果与服务运营管理理论和实践之间的关系。

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