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首页> 外文期刊>International Journal of Services and Operations Management >Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations
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Chaos Theory and recessional business environments: case studies of operational health of service and manufacturing organisations

机译：混沌理论与经济衰退的商业环境：服务与制造组织运营状况的案例研究

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摘要

Chaos Theory is a useful metaphor for understanding the complexity associated with both service and manufacturing businesses in the current economic recession. The study of recursive patterns that exist in chaotic business systems may yield important insights into ways that managers interact with significant stakeholders in an iterative fashion to produce profitable results from chaos. An examination of chaos through case studies of large firms headquartered in the Pittsburgh, PA metropolitan area has suggested the first step is to understand and accept chaos as a normal business operational factor. The key steps to integrating complexity into operational health, such as quality assurance, are communication and statistical thinking. Poor quality was usually the result of an unwillingness or inability of everyone on a business team to communicate changes, which is difficult to master, especially in an environment that experiences constant change. It was found that management typically becomes so involved in internal events and processes, frequently important external factors and people issues become neglected.
机译：混沌理论是一个有用的隐喻，用于理解当前经济衰退中与服务业和制造业相关的复杂性。对混乱的业务系统中存在的递归模式的研究可能会产生重要的见解，从而使管理者以迭代的方式与重要的利益相关者进行交互以从混乱中产生可盈利的结果。通过对总部位于宾夕法尼亚州匹兹堡大都市区的大公司的案例研究，对混乱进行了研究，结果表明，第一步是将混乱理解为正常的业务运营因素。将复杂性整合到运营状况（例如质量保证）中的关键步骤是沟通和统计思考。质量低下通常是业务团队中每个人不愿意或无法交流更改的结果，这很难掌握，尤其是在经历不断变化的环境中。人们发现，管理人员通常会如此地参与内部事件和流程，常常会忽略重要的外部因素和人员问题。

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