Voice service hotline, which is based on interactive voice response system, adopts a multi-thread synchronization mode to conduct a quadruple monitoring of Intel Dialogic D/4PCI in which every thread independently controls a corresponding channel of the voice card. Users choose required voice service by flexible voice menu, and then operating results will be prompted by telephony and played by speech synthesis to achieve the interactive response of servive, information and telephone.%基于交互式语音应答系统方式的语音服务热线,采用了多线程同步模式实现对Intel Dialogic D/4PCI语音卡进行4路监听,每条线程对语音卡的相应的一个语音卡通道进行独立控制.用户通过树状结构语音菜单功能选择需要的语音服务,操作结果通过电话语音提示和语音合成播放,实现服务信息电话交互应答.
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