The simulation model about customer service process of Pizza Hut is built using Flexsim software. It aims to find out the bottleneck problems of hindering the process. The model structure is modified as decision-making and technical support to improve the service efficiency.%应用Flexsim仿真软件对必胜客顾客服务流程构建仿真模型，寻找阻碍服务流程的瓶颈问题，通过调整模型结构，为促进顾客服务效率提高，提供建议及技术支持。
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