目的:结合我院药剂科工作的实际情况,探讨一种以服务对象为考核目标的绩效管理模式,以提高药剂科的管理水平和医疗服务质量.方法:针对服务对象的不同,分别对药剂科各部门制定相关的考核项目并细化考核方法,建立以服务对象为考核目标的绩效管理模式.结果:提供了药剂科管理模式的新思路.结论:新的管理模式对体现药房工作人员的自身价值和社会价值、提高其工作积极性和主动性、以及树立以病人为中心的服务理念有着重要意义.%Target: combining with the actual situation of pharmacy department work, this paper discusses performance management mode taking the service object as the evaluation target, in order to improve the management level of pharmacy department and medical service quality. Methods: according to the different service object, respectively make the relevant evaluation item and specific evaluation method of pharmacy department, and build the performance management mode taking the service object as the evaluation target. Results: provides new ideas of the management mode of pharmacy department. Conclusion: the new management mode is significant to reflect the pharmacy staff their own value and society value, improve the work enthusiasm and initiative, and set up the service idea taking the patient as the center.
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