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首页> 美国卫生研究院文献>Bulletins of the Public Health >Applying total quality management concepts to public health organizations.
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Applying total quality management concepts to public health organizations.

机译：将全面质量管理概念应用于公共卫生组织。

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Total quality management (TQM) is a participative, systematic approach to planning and implementing a continuous organizational improvement process. Its approach is focused on satisfying customers' expectations, identifying problems, building commitment, and promoting open decision-making among workers. TQM applies analytical tools, such as flow and statistical charts and check sheets, to gather data about activities within an organization. TQM uses process techniques, such as nominal groups, brainstorming, and consensus forming to facilitate communication and decision making. TQM applications in the public sector and particularly in public health agencies have been limited. The process of integrating TQM into public health agencies complements and enhances the Model Standards Program and assessment methodologies, such as the Assessment Protocol for Excellence in Public Health (APEX-PH), which are mechanisms for establishing strategic directions for public health. The authors examine the potential for using TQM as a method to achieve and exceed standards quickly and efficiently. They discuss the relationship of performance standards and assessment methodologies with TQM and provide guidelines for achieving the full potential of TQM in public health organizations. The guidelines include redefining the role of management, defining a common corporate culture, refining the role of citizen oversight functions, and setting realistic estimates of the time needed to complete a task or project.
机译：全面质量管理（TQM）是一种参与性的系统方法，用于计划和实施连续的组织改进过程。它的方法侧重于满足客户的期望，发现问题，建立承诺并促进工人之间的公开决策。 TQM应用分析工具（例如流程图，统计图和检查表）来收集有关组织内活动的数据。 TQM使用过程技术，例如名义上的小组，头脑风暴和形成共识来促进沟通和决策。在公共部门，特别是在公共卫生机构中，TQM应用受到限制。将全面质量管理纳入公共卫生机构的过程补充并增强了标准模型计划和评估方法，例如《公共卫生卓越评估协议》（APEX-PH），这是建立公共卫生战略方向的机制。作者研究了使用TQM作为快速有效地达到和超过标准的方法的潜力。他们讨论了绩效标准和评估方法与全面质量管理的关系，并提供了在公共卫生组织中充分发挥全面质量管理潜力的指南。该准则包括重新定义管理的角色，定义共同的企业文化，完善公民监督职能的角色以及对完成任务或项目所需的时间进行现实的估计。

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