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首页> 美国卫生研究院文献>International Journal of Environmental Research and Public Health >When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility
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When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

机译：服务员工何时会遭受工作不安全感的困扰？同事的角色扮演和客户不满意行为

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The present study examines the effect of service employees’ job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship between job insecurity and job performance was partially mediated by emotional exhaustion. Of the two forms of workplace incivility, only coworker incivility exerted a significant moderating effect on the job insecurity–emotional exhaustion relationship, such that this relationship was more pronounced when service employees experienced a high level of coworker incivility than when coworker incivility was low. Coworker incivility further moderated the indirect effect of job insecurity on job performance through emotional exhaustion. These findings have theoretical implications for job insecurity research and managerial implications for practitioners.
机译：本研究通过情感疲惫来检验服务员工的工作不安全感对工作绩效的影响。我们将工作场所的不便行为（即同事和客户的不便行为）确定为一种边界条件，可以加强工作不安全感与情绪疲惫之间的积极关系。为了测试这种适度的效果，我们在三个月的两个时间点从264名韩国服务人员那里收集了在线面板调查。如预期的那样，工作不安全感与工作绩效之间的积极关系部分地由情绪疲惫调节。在两种形式的工作场所不活跃度中，只有同事不活跃度对工作不安全感与情绪疲惫的关系产生了显着的调节作用，因此这种关系在服务员工经历较高水平的同事不活跃度时要比在同事不活跃度较低时更为明显。同事的不友好行为通过情绪疲惫进一步缓解了工作不安全感对工作绩效的间接影响。这些发现对工作不安全感研究具有理论意义，对从业人员也具有管理意义。

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