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首页> 美国卫生研究院文献>Frontiers in Nutrition >Integrating Environmental and Social Sustainability Into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry
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Integrating Environmental and Social Sustainability Into Performance Evaluation: A Balanced Scorecard-Based Grey-DANP Approach for the Food Industry

机译：将环境和社会可持续发展纳入绩效评估：食品行业基于平衡计分卡的Grey-DANP方法

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摘要

In addition to retaining high levels of customer satisfaction, sustainability of businesses is also heavily reliant on the efficiency of their internal and external processes. Continuous performance evaluations using key performance metrics to leverage operations are essential in maintaining a sustainable business while achieving growth objectives for revenue and profitability. Traditionally, companies have considered various financial criteria, quality characteristics, and targeted levels of service as their primary factors for performance evaluation. However, increasing environmental and social awareness and accompanying governmental legislations are now requiring companies to integrate these two aspects into their performance evaluations. With this motivation, this study proposes a Balanced Scorecard (BSC)-based approach combining Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP) methodologies for performance evaluation. The grey system theory has been utilized in order to capture the vagueness and the uncertainty in decision making. To demonstrate the functionality of the approach, a case study is conducted on a U.S.-based food franchise. The results of the algorithm and a discussion elaborating on the findings are provided.
机译：除了保持高水平的客户满意度外，企业的可持续性还严重依赖于其内部和外部流程的效率。使用关键绩效指标来持续运营的持续绩效评估对于维持可持续业务同时实现收入和利润增长目标至关重要。传统上，公司将各种财务标准，质量特征和目标服务水平视为绩效评估的主要因素。但是，越来越多的环境和社会意识以及随之而来的政府法规要求公司将这两个方面纳入其绩效评估。出于这种动机，本研究提出了一种基于平衡计分卡（BSC）的方法，该方法结合了决策试验和评估实验室（DEMATEL）和分析网络过程（ANP）方法进行绩效评估。灰色系统理论已被用来捕获决策中的模糊性和不确定性。为了演示该方法的功能，对美国的一家食品连锁店进行了案例研究。提供了算法的结果，并详细讨论了发现。

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